Reviews
They take care of you
My experience with Lone Star Cadillac Collision department was excellent. They repaired my car in a professional and timely manner. They kept me updated daily, and delt directly with the insurance company. I had no worries. Blake Melanie and Larry are awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buy a brand new Cadillac and they can’t get the onstar
Buy a brand new Cadillac and they can’t get the onstar and satellite radio working. Ordered a part for it. Still not working. I’ve owned multiple Cadillacs and bought from there while it was Massey Cadillac. Never received such poor service. Spoke to general manager, service manager, salesman we purchased from. Paid cash for all but 10 grand, and we get a car we can’t fully use, cause it’s sitting in service. Mr Massey stood behind his customers and his vehicles. These people are in the wrong business. Very unsatisfied, and their not even helping. Don’t buy from them! I would put zero stars but it won’t let me
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Best service
Cadillac service consultant Bradley is very knowledgeable and friendly. Cashier are very professional. The dealership is located on 635 and 5 minutes away from my office.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Everything went well Heather was awesome and very helpful. Went above and beyond to get our issues completed. Would highly recommend this dealership. We will definitely be back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Completely satisfied
My car is always top priority when I take it in for service.The staff is very friendly and knowledgeable of every detail,I don't ever feel rushed .I'm always satisfied with the service given
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
CT5 from Longstar Cadillac
Bought my 2020 CT5 from them and take my car to be serviced by them also. They always provide nothing less than excellent customer service. I decided to wait for my car today abd was in and out less than 2 hours. Of course they washed it!! Great job!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Retired Banker
I have been a customer for many years. I have always been treated by this dealership. I have received excellent service with no complaints of any kind. The sales staff as well as service staff have been quick to meet my needs. The sales staff are very friendly and cordial. I have referred many friends to this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First time Cadi buyer
We had a good experience dealing with lone star Cadillac . No pressure sales and Kevin went above and beyond to help us get where we needed to be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2023 Cadillac Escalade
John was amazing! This was my first out of state car buying experience and John made sure it was a great, memorable one. I will be sure to recommend John and Lone Star to every colleague, friend, and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Look No Further
They are the best. Simple as that, if your in need of a quality vehicle don't look any further! Richard Wells is amazing and will make the process so easy and smooth. Will never do busy anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase