Reviews
Oil Change / Tire Rotation Service
Very professional, I was able to get an appointment within an hour after I called and was able to stay and wait for the service to be completed. They also through in a car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi William, thank you for taking the time out of your day to tell us about your experience. At Suburban Ford of Romeo, we value our customers and we look forward to seeing you on your next visit. Take care!
Romeo ford
Buying paper work was fast but put on flash drive no paper copy I don?t like that after paper work it took over 1 hour to get the truck up front so I could get it
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Allan, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Owner
Would have liked to know warranty costs and options before talking to the finance department. Was really not shown the mechanical and electrical options on the truck.
- Customer service —
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Theodore, we appreciate you taking the time to leave us this feedback. Our goal is to learn from your feedback and continue to improve for all of our valued clients so we hope to speak with you soon.
Devin from the Romeo location
We had an amazing experience with Devin from the Romeo location he was extremely helpful patient and went up and beyond for us we are extremely happy with the vehicle he got us thank you so much and we hope to be back in the future for another purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Vanesa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Car service
I was very satisfied with the professionalism from beginning to end with the service performed on my vehicle and would recommend any of my friends to this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Suburban Ford of Romeo
Sal Poma, my salesman, was very likeable. He was fast and efficient and knew what he was doing. My truck came in and we finished the paperwork quickly and without a hitch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nancy, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!
Sal Poma
Overall an easy process. I had Sal Pima for my sales person. He was very nice. Wish it would have been done all in one day, versus me having to come back 2 days later to finish up the sale. I miss this dealership being Romeo Ford, it always felt more like a mom and pop shop dealership versus the big outfit it has become. Also, Marcus who did my financing and final paperwork was super friendly, funny, and made that part a breeze!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
A 5 star experience
So easy leasing a vehicle from Josie and Antonio at Suburban Ford of Romeo. Just phoned in my requirements and asked what they already had on their lot to meet my needs. Texted information needed, went to the dealership to see the vehicle in person. Came back a few days later to pickup vehicle. It was an assembly line process, seeing the Ford credit guy, then the guy who showed us the features and how they worked. Someone else asked if we needed floor mats, flaps, etc. Another helped us sync our cell to the vehicle. And an hour later, we were driving out vehicle out the door..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Roseanne, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Service
Oil change fast and easy I made an appointment and they took it from there in and out.dealership is super nice and clean and everyone is friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Low oil within a month
I purchased a car February 2023, March 10th 2023 I had to get a oil change low oil in my car.
- Customer service 3.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Jane, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!