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Castle Volkswagen of Schaumburg

(676 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (847) 725-0877 (847) 725-0877
Used (847) 725-0833 (847) 725-0833
Service (847) 378-1652 (847) 378-1652

Reviews

(676 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Volkswagen of Schaumburg from DealerRater.

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New Tiguan purchase

Leo was good to work with. He made the process of buying a new car go as smoothly and quickly as possible. He worked with us to get the cost where we wanted it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best service!

The very professional team in service department took me earlier than my appointment, fixed everything in a very timely manner, all while dropping me off at the mall since I didnt want to sit for 2 hours! Thank youuu! Kenneth was amazing in explaining everything to me and even replaced a windshield wiper for me. A+ service all around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time and making the effort to provide us with a review. We appreciate your business and will continue to provide excellent service each time we see you!

Flawless Service Indeed!

Fox Valley VW Schaumburg service was excellent. Everything was done according to plan and on time. They even drive me to Starbucks to wait and picked me up again! Nice touch. When I am ready to buy a new VW, this is the place I will go to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to provide us with feedback on your experiences here at Fox Valley VW Schaumburg. We appreciate your trust in servicing your car and look forward to helping you find your next generation Volkswagen when the time's right.

Excellent

Ken was very helpful and friendly to work with. He listened to my concern and addressed it on time. He was updating me on the progress from time to time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Friendly, professional and reliable

The service team was great, start to finish. They were very friendly and professional, and answered all of my questions. And as always, their work is reliable. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great Salesman....Top notch dealership

We recently purchased a 2019 Atlas SEL premium and could not be more thrilled with our experience and our purchase! Todd was great to deal with; made the process very easy and actually enjoyable. He is very knowledgeable about the car and walked us through all of the cool things the atlas has to offer. We are loving the car, the way it handles and the surprising amount of room. We traded in a Chevrolet Suburban and were concerned that we would be missing all of the extra space but it has not been an issue. Seats easily fold to provide more room if needed. Top notch salesman and great dealership to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to leave a very gracious review. We appreciate your willingness to share your experience with our team.

Amazing customer service!!

From the very beginning the team was nothing but amazing. We were pre approved for our vehicle and when we got to the lot all of our paper work was gathered and ready for us to sign. While we were signing our papers our two year old was not wanting to sit still. John volunteered to keep an eye on him and let him walk around the showroom. Even though we live an hour away from this lot, it will be the only one I go to for a car from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nice very friendly

Nice costumer service ...nice job ..everything on time ...Ken is very friendly and the prices are not bad ...I will recomend it to everyone..thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service

I had a battery emergency and they were able to get me in ASAP. Everyone was friendly and accommodating. I waited a reasonable amount of time and my car is back on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great experience with Leo the Greek!

I left happy and love my new car! Thank you! Nice experience and I did not feel pressured. He helped me stay in my budget!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.