Reviews
Great experience
My husband and I have a very simple, straightforward experience in purchasing our new Lexus. We had to wait for our vehicle to arrive via freight and Steve was great about making sure we were able to get the Lexus the day that it arrived! Overall a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, dgraeve! That's great to hear. Thanks for your patience during this process! We appreciate you leaving a review, let us know if there's anything more we can do for you.
Excellent service!
Professional staff that treated us so well! Listened to all of our concerns and answered all of our questions. Clem had the patience of a saint! And they really stand behind their product! We received a great interest rate and warranty! They made the car buying experience pleasant! Stevinson Lexus of Lakewood has a great team! I almost felt like inviting them all over for dinner! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Cerrina! We're so glad we got to work with you! Thank you so much for taking the time to write us a review, and let us know if there's anything more we can help you with!
Great Dealership
This was my first Lexus to buy/own. I had a great experience. Steve Sumner was very helpful and knowledgeable. I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, lhalza! Thank you so much for taking the time to write us this wonderful review! We're so glad that we were able to help you find the perfect Lexus. Let us know if there's anything more we can do for you!
Michael Tsuji is the BEST
Michael Tsuji is an excellent Sales Consultant. I was impressed from the moment I met him. He is a great listener, patient, knowledgeable, excellent follow through, respectful and very thorough. I starting looking for a Lexus RX 450H since May 2016 at another Lexus Dealer closer to my home, but I did not receive the customer care service and follow up. I decided to go back to Stevinson Lexus where I purchased my 2006 Lexus 330 and that is where I met up with Michael Tsuji. I had recently gone through a divorce and had some issues and Michael was patient with me- understanding of my personal issues. When I got everything worked out --I reached out to Michael for an appointment to buy a car. He knew exactly what I wanted. Thank you!!! I am a HAPPY customer!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Therapy! We're so glad we were able to work with you through this process and get you the new car you were looking for! Thank you so much for taking the time to leave us a review, and be sure to let us know if there's anything more we can do for you.
Purchase of a certified used Lexus
I originally went to this dealership to test drive an IS250. The sales associate, Mr Steve Sumner, talked with me before the test drive to get a better feel for what I was wanting in a car. He surmised after our chat that the IS350 would be a better for me. This saved a lot of time for me with not having to deal with driving a car I wouldn't like. The IS 350 test drive was fantastic, he explained all about the car and it's capabilities before we drove off the lot. He allowed me to take it up the mountain, and talked me through all questions I had with ease. Back at the office he worked with me to get a fair price for my trade-in in about 10mins, and had the full deal wrapped up more efficiently than any other dealership I've dealt with before. I found Mr Sumner and this dealership to be a professional, friendly, and competent choice!! I would recommend this dealership for those who know what they want, and for those not sure of what they want as well, they will walk you through it all gracefully.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, IS350sugar! We're so glad we were able to work with you and find the best car for your needs. Thanks for taking the time to write us a review, and let us know if there's anything more Stevinson can do for you!
Colin is the best!!
Colin had my car in and out with great service with a smile.. My car came back cleaner than I had expected. Thank You! I will return for further service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Shawn! That's great to hear! Thanks for taking the time to leave us this wonderful review. We look forward to serving you again soon!
Loved the people and the service!
The people at Stevinson Lexus were so kind and helpful. The feeling you get when you walk in the door is so welcoming and buying a car with them is the easiest and most thoughtful process. I would recommend this dealership to anyone wanting to purchase new or used car. Thanks for a great experience Stevinson!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Marcy! That is so wonderful to hear! We're so glad we were able to work with you. Thanks for taking the time to leave us this great review, and let us know if there's anything more we can do for you!
Personable, informative staff
I had a very good experience buying an NX200t from their loaner fleet this past weekend. Clem Fitzsimmons was very helpful in finding the right car and Mike Keene was great in following up and helping me buy the car. Afterward, Jair Ayaquica gave a thorough, easy to understand orientation to the features of the car. Buying a car is not something I ever look forward to doing. I was pleasantly surprised by the experience this time.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, DW2/2017! We're so glad to hear that. Thanks for letting us help you out in buying a car! Let us know if there's anything more we can do for you and thanks for leaving us such a wonderful review!
Great guy, fantastic deal
We've been working with Steve on our last few cars and have really had a great experience with him. We look forward to buying our next car soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, AndrewinCO! Thanks for taking the time to write us this great review! We look forward to seeing you soon!
Great Experience
My wife and I were replacing her 2015 Mercedes that was recently totaled in an accident. We went to numerous dealerships, including the local Mercedes dealership, and no one treated us as respectfully and professionally as Stevinson Lexus. They made the entire process very smooth and enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Donald! We are so glad we were able to help you and your wife feel comfortable during your visit. Thank you for taking the time to write this review, we really appreciate it!