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Papa's Chrysler Dodge Jeep RAM

(1,007 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2013 state dealer award
View 6 awards
2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2017 consumer dealer award 2015 consumer dealer award
New (860) 357-5826 (860) 357-5826
Used (860) 357-5380 (860) 357-5380
Service (860) 846-1122 (860) 846-1122

Reviews

(1,007 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Papa's Chrysler Dodge Jeep RAM from DealerRater.

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After several deal chips I finally wound up at Papa's...

After several deal chips I finally wound up at Papa's Dodge in New Britain Connecticut where I met Anthony Salvatore he was courteous professional knowledgeable of the needs of my concerns I'm getting another vehicle and most of all he was not pushy he was very concerned about my needs finally to make a long story short leasing a vehicle was my best route not only did they meet my price range but they had my vehicle 2021 Jeep compass done in about an hour and I drove the vehicle home that night I would recommend Papa Dodge to everyone that I meet they met me financially and very easy to work with ,Anthony and the financial crew were great I will continue to go to that dealership for service and for any questions because they really have the answers thank you to all. One more thing they were very honest and upfront with everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Girlfriend purchased a 2021 Compass Trail Hawk edition....

Girlfriend purchased a 2021 Compass Trail Hawk edition. Tell you that 50% of why we purchased the vehicle was the greeting we received from Deborah when we walked in! She was so friendly, happy and genuinely pleased with her job and showing us around! I thought the place was a mall. By far best dealership I've ever been to! I've purchased a lot of cars and worked at 2 dealerships so I know a little something lol. The other 50% that sold us was the feel of the ride in the Compass. Honestly don't remember the salesman name. He didn't do much to stand out. Just went through the motions because he knew we were going to purchase the vehicle once we told him she didn't have a car and definitely needed one. The Finance manager Ryan was awesome as well. No gimmicks played when it came time to do the numbers. Kept it transparent with us and showed us everything he was seeing. Definitely will be coming here when its time to get my next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

It is a great experience buying my new car from Papa's...

It is a great experience buying my new car from Papa's Dodge with the help of Henri. It looks like a fancy museum and people are all very nice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Need to be more on top of customer assistance

They don’t try to contact customers after inquiries on vehicles. I did an inquiry on a vehicle and I called them 4 times, with no response at all. So I decided to take my business else where.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Friendly and Efficient Buying Process

Marty was a true car salesmen. He was greeting. He was on time for our appointment that was scheduled. He had the car waiting out front. He was quick with the paperwork. I wish that he would have know more about the incentives and had more knowledge about rebates and other ways to save money on the purchase price. I wish that he had also tried to throw in more things into the car like all season rubber mats or anything like that. I would recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just had a pleasant experience with Sales Manager,...

Just had a pleasant experience with Sales Manager, Henri Michaud. He made the process of purchasing a used car easy and painless. We look forward to picking up my son’s new car soon. I first experience and I would buy a car here based on the service and how everyone was helpful to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Henry was an amazing person, courteous, knowledgeable,...

Henry was an amazing person, courteous, knowledgeable, and very friendly! He helped me pick out my first car ever, and I can't thank him enough for his tremendous service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My husband and I normally dread buying cars. This was...

My husband and I normally dread buying cars. This was the best car buying experience we’ve ever had. Staff was responsive, efficient and worked to get us deals that fit our budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great experience purchasing from out of state

We were in need of a new truck and looked online for the best deal. We found a truck at Papa's Dodge in CT that hit all the checkboxes, as well as, it was a good price. We worked with Tony at Papa's. He was kind and helpful from the first phone call. Since we live in Iowa, we completely relied on his honesty, knowledge, and promptness to assist us throughout the whole process. He was quick to get information, send additional pictures, and answer any questions. Our truck arrived a few days ago, and we are very satisfied! We highly recommend Tony and Papa's!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I found that salesman Henri Michaud was really excellent...

I found that salesman Henri Michaud was really excellent to work with. He was fun and professional and met my price on a great used car for my daughter! I would look to Henri again in a minute when looking for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.