Bergey's Volkswagen of Wilkes-Barre

Richard fit me in on Saturday. Gary greeted me upon arrival. Offered me coffee. Car was serviced and washed in just over an hour.Great service!

Took me on time that appointment was scheduled. Very good service! Loved that car was washed & vacuumed. Very happy with the amount of time inspection took.

Awesome first time experience at Wyoming Valley Volkswagen. I went in for a scheduled oil change and was out within the hour. The staff was friendly and also offered a complimentary car wash and vacuum. I look forward to my next visit.

It was easy to schedule a service appointment and the service itself was done as efficiently as possible. Employees kept me informed about the service and any issues as I waited, too. Great to work with.

I received friendly, personal service, they diagnosed and fixed a rattle in the back of my car quickly and accurately. Staff are professional and courteous.

Not the premium car buying experience I was anticipating. I felt like they didn't feel I could afford the car, despite walking in with my own financing. Whole experience was very transactional, didn't take the time to explain features or processes to me. Was not given a tour of the service center or explained how service scheduling works. I also feel that although I received a good price on the car, that I was misled by the finance person who over charged me for Audi care even after I pointed out that the price seemed to be higher then the msrp on Audi's own website. Additionally after I signed all the paperwork and everything was in order I asked about setting up Audi connect. The salesman told me he would take care of it, and never did. Feature is still not working and now I have to make an additional trip to take care of something that should have been done on site the day of purchase. I had a similar deal in the works with Audi of Allentown and looking back I feel like I should have followed through with them instead. If you are looking for good costumer service and an honest dealership I would avoid this dealership.

Everyone was eager to help. Everyone was very friendly. Very informative. Found out there was more things wrong with my car than I knew about, now I can get these things taken care of.

They always get my car in quickly. Take care of the service needed and take care of any recalls. They keep me informed of any service or repair that it may need or need soon. Besides just being friendly and professional.

MX5 for oil change and brake light. Service was friendly ,attentive, work was done car was washed. Was pleased with work.No problems with light or other afterwards.

Randy went above and beyond by coming to my house to pick up my check and spend an hour going over the info/entertainment center on the car. Very helpful and knowledgeable.