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Meet Jeannette Shalaby

Jeannette Shalaby headshot
Manager
(3 reviews)

Reviews

This dealership cheats its customers and employees.

This dealership cheats its customers and employees. Predatory sales and discriminatory practices. I do not recommend anybody to ever share personal information with this store.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Good evening, we take these reviews seriously and would like to address this with you and see how we can assist. We take pride in doing business in and honest and transparent way so when a review like this happens we like to review and address it as soon as possible. We can’t locate you with the screen name on the review. You can reach me directly via email at Christopher.legg@ourisman.com so I can assist.

Very nice people to deal with.

Very nice people to deal with. Fast service. So far I have been happy with their service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Shifflet! We appreciate your shoutout to our team at Ourisman Ford of Manassas! We'll see you next time!

I leave my 2017 Ford explorer there for 3 days no body

I leave my 2017 Ford explorer there for 3 days no body contact me for update yet?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tuan, It’s disheartening to hear about these concerns. We want to discuss this further and see how we can assist you better. Please reach out at your convenience. Thank you, Jose Romero - Service Manager - (703) 368-3184