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Ourisman Ford of Manassas

(539 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
New (855) 865-4618 (855) 865-4618
Used (866) 347-8096 (866) 347-8096
Service (855) 349-6068 (855) 349-6068

Reviews

(539 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Ford of Manassas from DealerRater.

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Best car buying experience

Amy Cooke was great in helping me buy my new Ford edge. She made my car buying experience easier, smooth and no hassle and drama. She is the reason why I will always recommend any one who needs a car should go to Battlefield Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Amy Cooke is the one to work with

Walking into a dealership to purchase a new car can be an intimidating and daunting experience. Having the right salesperson makes buying a car a pleasant experience, and that salesperson is Amy Cooke at Battlefield Ford. Amy listened to what I wanted in a car, and because she knows the inventory, she was able to choose just the right cars for me to look at. She is enjoyable and professional to deal with, and knowledgeable about the cars she showed me. She took the time to show me the options with a no pressure attitude. Amy explained financing options and she made the purchase process smooth and easy. She has followed up with me a more than one occasion. Amy Cooke went above and beyond as a salesperson, and she made my new car purchase an exceptional experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Really Pleased with Service

I was pleased with their service and the condition of the used car that I purchased. I'm hoping that I don't find any pricey problems that I'll have to repair down the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good custmer service form sales department

Bought a new 2017 ford F-150 form Amy Cooke and had a great experience they don't try to push anything on you explain things good and take the time to show you different options even if it is pouring down rain outside. overall good experience with the sales department hopefully the service department will be the same for future needs.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

VERY IMPRESSED...Ask for Amy Cooke

Visited Ford's website for a year off and on "building" my dream Explorer Sport. On a whim I searched available inventory and found my exact vehicle at Battlefield. Amy Cooke responded to my email inquiry within an hour and helped me through the entire sales process. She was friendly, patient, knowledgable, and made the whole experience fun. I was dreading the car buying process, but Amy really made me feel like a valued customer! Honestly, if you're in the market for a new Ford call and ask for Amy Cooke - you won't be disappointed !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ask for Amy Cooke !

On a whim, I requested a dealer quote on a 2017 Ford Explorer Sport while looking at Ford's Website. I hadn't been to a dealer to buy a car for myself and was DREADING the high-pressure "...what's it take to put you in a new car today..." experience. I received both an email response and a follow up phone call from Amy. She patiently and professionally answered all of my questions on the phone and set me up with a low-pressure and very educational test drive. Honestly, it was a fantastic experience and Amy couldn't have been more friendly or helpful. She is wonderful. This is the second Ford we've purchased from Battlefield and as long as Amy works there, she'll be our "go to" for new cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Working with a Dealership

Working with Amy Cook (sales person) , I found she is not high pressure, patience, Knowledgeable of the product, I would recommend highly Amy Cook. (cookie)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 Expedition

I bought an Expedition from Battlefield Ford in Manassas in March 2017. The salesperson helping me was Amy Cooke. Amy was great. She spent a good deal of time with me over the phone, the night prior to my visit to the dealership, to make sure I found the vehicle I wanted and that all my financing was in order. She worked with me long past normal business hours to get things done. The next day she had everything ready for me when I came to the dealership and everything went very smoothly. Amy has also followed up a few times since just to make sure we are happy with our new Expedition. Thanks Amy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Exceptional Car Buying Experience

I purchased a 2017 Mustang GT from Cleo at Battlefield Ford in Manassas, VA, and it was one of the best car buying experiences I?ve ever had. Cleo was very pleasant, straightforward, and knowledgeable about the product she was selling. She was also very attentive to my concerns, answered all of my questions to my satisfaction, and I felt absolutely no pressure at any point during the purchase. I am extremely happy with my car, Cleo and Battlefield Ford. If you are looking for a no-nonsense car-buying experience you should give them a look.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional Car Buying Experience

I purchased a 2017 Mustang GT from Cleo at Battlefield Ford in Manassas, VA, and it was one of the best car buying experiences I’ve ever had. Cleo was very pleasant, straightforward, and knowledgeable about the product she was selling. She was also very attentive to my concerns, answered all of my questions to my satisfaction, and I felt absolutely no pressure at any point during the purchase. I am extremely happy with my car, Cleo, and Battlefield Ford. If you are looking for a no-nonsense car-buying experience you should give them a look.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.