Reviews
Everyone at Aaron Ford were awesome, they addressed my
Everyone at Aaron Ford were awesome, they addressed my issue immediately and made sure I was taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know our team at Aaron Ford of Poway was able to address your issue promptly and ensure you were well taken care of. Thanks for the awesome review!
Amazing experience with Aaron Ford.
Amazing experience with Aaron Ford. They were great about communicating and easy to work with. We have bought two cars from them and plan to buy another one soon for our teenager.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know you've had positive experiences with us at Aaron Ford of Poway! It's great that our communication and service met your expectations. We look forward to helping you find the perfect car for your teenager!
Tim did an outstanding job of finding my truck.
Tim did an outstanding job of finding my truck. He was very knowledgeable and accommodating.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new truck! The Aaron Ford of Poway team is so glad Tim did an outstanding job. Thank you for the five-star review!
Wasn’t good experience
I had appointment at 12 and no one showed up and came until I walked out to the door then manager called ask for come back as soon as I left at 12:40. Been there for 40min for nothing and seems like dont even want to make a deal with customer, sales person told me he will throw rivever license plate with no extra charge but at the end they charged over $2k for it. I just purchased it since I need a car but don’t recommend.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm sorry to read about your experience. We aim for excellent customer service and it seems we fell short during your visit. I understand how frustrating this must have been, especially with the confusion over charges at the end of your purchase. If you're open to discussing this further, please reach out directly so we can address any concerns and work towards a resolution together. Thank you, Kriti Sharma - Business Operations Manager - kriti@aaronfordofpoway.com, (858) 748-1400 ext. 2321
Tim Brown was great to work with.
Tim Brown was great to work with. Very transparent, excellent knowledge & help! Bought a beautiful Porsche Cayenne! Thank you Tim & Aaron Ford of Poway!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know that Tim was able to assist you in finding your new Porsche Cayenne at Aaron Ford of Poway! Congratulations on your purchase, and we hope to see you again down the road!
Gary, Manny, Vishal and their team were great to work
Gary, Manny, Vishal and their team were great to work with - I had an excellent experience at this dealership and really glad I took the time to drive out to Poway to get a vehicle. They worked very hard to make sure that it was economical for me and they were very fair. Thank you! I appreciate it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kimberly, we're delighted to know that Gary, Manny and Vishal provided you with an excellent experience at Aaron Ford of Poway. We appreciate your kind words and are here if you need anything else!
Tim and Alfonso are both genuine and professional
Tim and Alfonso are both genuine and professional individuals who assisted me with my trade-in vehicle and purchase on a Ford Explorer. My experience was a smooth process and easy going. They answered all the questions I had and would highly recommend and look forward to working with them again in the near future!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know that Tim and Alfonso made your trade-in experience smooth at Aaron Ford of Poway. We appreciate the recommendation, and we look forward to assisting you again in the future!
The entire staff at Aaron Ford of Poway understand
The entire staff at Aaron Ford of Poway understand customer service. Diego, Vishal, Alfonso, Gary, and Manuel went above and beyond to make sure we were taken care of. The team was friendly, professional, and flexible in making sure we were comfortable in our purchase with them. Our sales representative, Diego, is a genuine human being and professional. He answered every question and when he was not sure of the answer, he used his resources to make sure we received the correct information. In the end, we are completely satisfied with our purchase experience with this car dealership. It is rare that sales representatives in this industry treat you like family. I am happy; I am pleased; and I am confident with my purchase with Aaron Ford of Poway because they know how to treat people respectfully.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the amazing review! We're so glad that our team at Aaron Ford of Poway provided excellent customer service and made sure you were taken care of. It's great to know that Diego, Vishal, Alfonso, Gary, and Manuel went above and beyond for you. We appreciate your kind words and are happy that we could make your purchase experience a positive one. Drive safely in your new car!
Tim answered all my questions and very patient with me
Tim answered all my questions and very patient with me during the process, I would recommend this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're glad to hear that Tim provided excellent service and answered all your questions. We appreciate your recommendation, and we hope to see you again at Aaron Ford of Poway in the future!
Warning to not take your vehicle here they employ
Warning to not take your vehicle here they employ incompetent people at aaron ford of Poway, the second time we brought my wife's mustang in for an oil change they dropped the car off the lift and damaged it they then had it "repaired" by someone that looked like they had the paint matching skills of someone that hangs out at a carwash and asks if you need your car painted I would say it looked like it was fixed in Tijuana but that would be a insult to the hard working unlicensed very talented people from tj! I've seen great work done down south and this was far from the "quality work" you'd expect from this big company, the second time we brought her car in for a service bulletin on the back up camera when we went to pick up the car they told us our camera was burnt and we'd need to pay for a new one $1275 when it was working before I told the service manager isn't it safe to say you guys burnt it when you were wrapping electrical tape around the wires and shorted it? they are liars here and don't get me started on the dishonesty they show when buying a car with them please do not buy a car here save yourself the frustration of being scammed if they could take your elderly grandma's last dollar they will here at Aaron Ford of Poway
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Mr. Quartaro. At Aaron Ford of Poway, we strive to provide every customer with an exemplary car buying experience. We also deliver transparent, honest, and truthful service with utmost sincerity. At the time of signing legally binding paperwork, we offer every customer the option of getting a contract cancellation agreement on used vehicles. In your case, you decided against the optional contract cancellation agreement. The optional digital license plate was provided to you and included in the advertised price. We are open to hearing any additional concerns so that we may address them immediately. Thank you, Kriti Sharma - Business Operations Manager - kriti@aaronfordofpoway.com, (858) 748-1400 ext. 2321