Reviews
Implied that the warranty was provided free, and charged
Implied that the warranty was provided free, and charged for GAP without telling me. Asked for money back and said I needed to fill out a form. It's been a week and they haven't sent it to me even with me texting them at least 5 times. Sales manager didn't even come out and talk to me and gave me a lousy trade in offer!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We understand your concerns regarding the warranty, GAP charges, and communication issues. Your feedback is important, and we appreciate you bringing this to our attention. Please reach out directly to Ed Morse Chevrolet GMC DeWitt so we can ensure your concerns are addressed promptly. We are committed to providing the best service possible. Sincerely, The Ed Morse Chevy Buick GMC North Team
Provided tranportation while servicing car.
Provided tranportation while servicing car. Missed the car wash service after my car was serviced
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Carol, for sharing your experience with us. It's great to know that you were provided with transportation while your car is being serviced, and we also appreciate your feedback regarding the missed car wash service on your vehicle at Ed Morse Chevrolet GMC DeWitt (DICB). Your satisfaction is important to us, and we strive to meet our customers' expectations. If you have any further concerns or if there's anything we can do to improve your experience, please feel free to reach out. We hope to serve you better in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team
Great experience.
Great experience. We thought something serious was causing our air conditioning to not work and all it needed was an AC recharge for $400.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Jess! We're glad to hear that your air conditioning issue at Ed Morse Chevrolet GMC DeWitt (DICB) was resolved with an AC recharge. It's great that it wasn't anything more serious. We appreciate your business and hope to see you again for any future needs! Sincerely, The Ed Morse Chevy Buick GMC North Team
What was a normal part of the oil change has been changed
What was a normal part of the oil change has been changed and wasn't informed that tire rotation was an up charge.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change and tire rotation at Ed Morse Chevrolet GMC DeWitt. It's important for us to ensure our customers are fully informed about any additional services and charges. Please feel free to reach out to us directly, as we’d like to address any concerns and clarify our service offerings. Thank you for choosing us! Sincerely, The Ed Morse Chevy Buick GMC North Team
Friendly and knowledgeable staff that were eager to help
Friendly and knowledgeable staff that were eager to help in any way possible with our needs.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Dale! We're thrilled to hear that you had a positive experience with our friendly and knowledgeable staff at Ed Morse Chevrolet GMC DeWitt (DICB). Our team is always eager to assist our customers in any way we can. We appreciate your kind words and hope to see you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team
I paid for $2000 worth of undercoating and ceramic
I paid for $2000 worth of undercoating and ceramic coating on the paint but I have no idea if that work was ever done because I have no receipts for it
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We understand your concerns regarding the undercoating and ceramic coating services. It's important to us that all our customers feel confident in their purchases. We encourage you to reach out to Ed Morse Chevrolet GMC DeWitt (DICB) directly so we can assist you in retrieving the necessary documentation and addressing any questions you may have. We appreciate your input and look forward to resolving this matter for you. Sincerely, The Ed Morse Chevy Buick GMC North Team
They made the whole process easy and smooth.
They made the whole process easy and smooth. It was excellent service and kind people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Hunter! We're thrilled to hear that you found the process easy and smooth, and that you had an excellent experience with our team at Ed Morse Chevrolet GMC DeWitt (DICB). We appreciate your kind words and look forward to seeing you again! Sincerely, The Ed Morse Chevy Buick GMC North Team
Buyer beware!
Buyer beware! We saved for years before buying a 2021 vehicle from them. Worked great for a day, then brought it back to have a coating put on. Driving it home, warning lights started coming on and features stopped working. My husband called and was told it's not their problem. Now, after owning it 2 weeks, the power steering isn't working. Basically, we sunk our family's savings into a vehicle that Ed Morse either knew wouldn't work or was too negligent to check thoroughly in their inspections, and they lack the integrity to even attempt to make it right.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We understand your concerns regarding the 2021 vehicle purchase from Ed Morse Chevrolet GMC DeWitt (DICB). It's important for us to ensure that our customers are satisfied and that their vehicles are in good condition. We appreciate your feedback and invite you to contact us directly so we can discuss the issues you've encountered. Your satisfaction is important to us. Sincerely, The Ed Morse Chevy Buick GMC North Team
Scheduling an appointment was easy and no long wait time.
Scheduling an appointment was easy and no long wait time. Personelll very friendly. Waiting area very comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that scheduling your appointment at Ed Morse Chevrolet GMC DeWitt (DICB) was easy and that you enjoyed the comfortable waiting area. Our friendly personnel always strive to provide the best service. We look forward to seeing you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team
The department is awesome, especially the service
The department is awesome, especially the service advisor. Rex is always very professional, personable and very knowledgeable in the service of my vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about our team and are thrilled to hear that Rex provided you with exceptional service. At Ed Morse Chevrolet GMC DeWitt (DICB), we pride ourselves on professionalism and knowledge. We look forward to assisting you with your vehicles again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team