Reviews
Today’s treatment at Autofair was just fair, a lot of
Today’s treatment at Autofair was just fair, a lot of attitude Lord have mercy
Today’s treatment at Autofair was just fair, a lot of
Today’s treatment at Autofair was just fair, a lot of attitude Lord have mercy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Excelente.
Excelente. Muy profesional y cortés👍👍👍 un servicio completo y no larga e s p e r
Excelente.
Excelente. Muy profesional y cortés👍👍👍 un servicio completo y no larga e s p e r
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Estamos felices de saber que su experiencia en AutoFair Toyota of Tewksbury. Gracias por visitarnos!
My Prius began to run poorly and the "Triangle of Death"
My Prius began to run poorly and the "Triangle of Death" appeared. My wife and I were out of town and found this dealership on our phones. They made room in the service schedule and diagnosed the problem quickly. The Service Writer got back to us and explained what was wrong and it was taken care of quickly. The staff is great and very customer-centered. The dealership is super friendly and helpful. Especially, thank you to the Service Director, Joe Byrne, for his professionalism!
My Prius began to run poorly and the "Triangle of Death"
My Prius began to run poorly and the "Triangle of Death" appeared. My wife and I were out of town and found this dealership on our phones. They made room in the service schedule and diagnosed the problem quickly. The Service Writer got back to us and explained what was wrong and it was taken care of quickly. The staff is great and very customer-centered. The dealership is super friendly and helpful. Especially, thank you to the Service Director, Joe Byrne, for his professionalism!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with AutoFair Toyota of Tewksbury! We're glad our team, especially Joe, could assist promptly and professionally. Safe travels in your Prius!
We asked if car came with two sets of keys, didn't get a
We asked if car came with two sets of keys, didn't get a answer till paperwork was done. When told it only has one key, if we wanted another one it would be 600.00.
We asked if car came with two sets of keys, didn't get a
We asked if car came with two sets of keys, didn't get a answer till paperwork was done. When told it only has one key, if we wanted another one it would be 600.00.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about the miscommunication regarding the keys. We strive for transparency and understand how frustrating this situation must have been. If you'd like, please reach out so we can discuss any possible solutions or address further concerns you might have. Thank you, Shahid Qureshi - General Sales Manager - squreshi@autofairtoyota.com
Very professional.
Very professional. Sales person very knowledgeable and courteous. A good experience throughout the entire process.
Very professional.
Very professional. Sales person very knowledgeable and courteous. A good experience throughout the entire process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tim, we're delighted to hear that you had a positive experience with our team at AutoFair Toyota of Tewksbury. Thank you for the kind words and support!
Had 30k service and they did nothing.
Had 30k service and they did nothing. The car is 6.5 years old and they didn’t change any filter or do the things you would expect at a 30k mile check up
Had 30k service and they did nothing.
Had 30k service and they did nothing. The car is 6.5 years old and they didn’t change any filter or do the things you would expect at a 30k mile check up
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I'm sorry to hear about your experience with the 30k service. It's important for us to meet expectations during such check-ups, and it sounds like we fell short this time. Please reach out so we can address any missed services and ensure everything is up to standard. Thank you, Joe Byrne - Service Director - 978-569-1861
Service appointment and customer interface are friendly
Service appointment and customer interface are friendly and efficient. Diagnosis seems accurate, and repair results good. Prices seem somewhat high, especially for small items.
Service appointment and customer interface are friendly
Service appointment and customer interface are friendly and efficient. Diagnosis seems accurate, and repair results good. Prices seem somewhat high, especially for small items.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about AutoFair Toyota of Tewksbury! We're glad to hear that our service and customer interface met your expectations. We appreciate the input on pricing and will take it into consideration as we strive to improve. Safe travels!
Was my first visit to this dealership.
Was my first visit to this dealership. They had lots of appointments open, which worked well with my schedule. Service team was quick and professional. I appreciated the video they sent showing me what maintenance recommendations they had for my car. They did a good job serving my vehicle and found some ways to keep my costs to a minimum. I will likely return to this dealership in the future.
Was my first visit to this dealership.
Was my first visit to this dealership. They had lots of appointments open, which worked well with my schedule. Service team was quick and professional. I appreciated the video they sent showing me what maintenance recommendations they had for my car. They did a good job serving my vehicle and found some ways to keep my costs to a minimum. I will likely return to this dealership in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing AutoFair Toyota of Tewksbury for your vehicle's service needs! We're glad to hear our team was able to accommodate your schedule and provide a thorough, cost-effective experience. We look forward to welcoming you back in the future!
McKenzie is always helpful and the service department
McKenzie is always helpful and the service department does a efficient job usually only takes one hour or an hour and a half to do service while waiting
McKenzie is always helpful and the service department
McKenzie is always helpful and the service department does a efficient job usually only takes one hour or an hour and a half to do service while waiting
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that McKenzie and the service department at AutoFair Toyota of Tewksbury have been efficient and helpful during your visits. Thank you for sharing your experience with us!
Easy drop off, informative of service as it occurred via
Easy drop off, informative of service as it occurred via texts, customer service friendly and helpful!
Easy drop off, informative of service as it occurred via
Easy drop off, informative of service as it occurred via texts, customer service friendly and helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your experience with AutoFair Toyota of Tewksbury was smooth and informative! Our team is always here to provide friendly and helpful service. Thanks for sharing your feedback!