Reviews
Fine on the basics, disappointed on the details.
Brought car in for 5000 mi. service. Service rep was pleasant but mistakenly charged me for "labor" when we had purchased the service package for 2 years. Nobody at the dealership knew anything about the paint protection package; apparently the finance person knows but was not available. Would prefer the messages coming to my email use my actual name versus my husband's. It's a little disconcerting being addressed by his name.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Harriet, I apologize that your service appointment did not go as smoothly as it should have. When you have a moment can you please reach out to us so we can update all of your information in our system so your vehicle and coverages are under your name and not your husbands name. You can reach me directly at 978-569-1888 or at sdasilva@group1auto.com Steve DaSilva General Manager
On Wednesday I talked and texted three people telling...
On Wednesday I talked and texted three people telling them I would be there to look at a Toyota Tundra at 9:30 on Thursday. On Thursday morning I responded to a text from them letting them know I was on my way. When I got there I was informed the truck was at a second lot and they had to go get it. Why was it not there when I got there? First strike! When the truck showed up it was dented, dinged, and it looked like it had been driven through the woods. The underside was so rusted that the strut towers and shocks had NO threads left on them and everything was rusted. There was even mold on the window rubber. The tires were all low, The oil was low and they never even washed it. Second strike! The sales person JOSE informed me that they do not work on vehicles or detail them until they are sold. Strike three! It was so bad I did not even test drive it! I showed up with Cash in hand, not even a check! I will not recommend this dealership to anybody looking for a decent vehicle!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Gary, yes you did have an appointment on Wednesday to see the 2012 Toyota Tundra and we did inform you that it was a fresh trade-in before you drove up here. Because the Tundra just arrived it was not fully serviced, cleaned and ready for delivery, which was also explained to you. Keep in mind you we looking at a truck that is 9 years old so it will have some undercarriage surface rust, wear and tear, and some dings and scratches. Also when you pulled in you must have noticed all of the construction equipment everywhere because we were paving the parking lot for our new store which was why the Tundra was at our off-site storage lot. I appreciate all feedback but please make sure you are stating all sides of the events and not make it seem like you were looking at a brand new Tundra, that we intentionally left the vehicle at an offsite location and not under construction. If you would like to discuss this any further don’t hesitate to reach out to me at 978-569-1888 or at sdasilva@group1auto.com Steve DaSilva General Manager
Steve, Your staff was well aware I would be arriving at 9:30 am. I drove from Turners Falls Mass to see this vehicle because of the write up and the service records listed for it. NOWHERE was it noted about the severe amount of scratches on it or the fact that the left rear corner at the bumper was crashed in. I understand the truck was 9 years old and expected some rust. BUT when I looked underneath and saw that the shifter cable was about to fall apart from being so corroded, the strut and shock mounts were so corroded that there was no threads left. It was so bad that the shock mounts still had last winters road sand on them. If you really want to show the best of a product then it should be at least clean! I even had cash in hand to purchase this vehicle. It was very apparent that this vehicle has sat for a long time and was not washed to get road salt and sand off it from the previous owner. I will never look at another vehicle and or your dealership. Do NOT contact me again.
Thank You Toyota of Tewksbury!!!
Cody always takes care of the car for us. He is the best. He is honest and knowledgeable,,,, thank you Cody!!! The technician always does a great job and my car runs like new. Thank you!! I have always taken my car to Toyota of Tewksbury for service and I have always had a peace of mind that my car is well taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Maria for your kind words for Cody and our team! We are thrilled that you always have the best service experience here with us! Thank you for your continued business and we look forward to your next visit!
Patient and genuine
Jack was pleasant, professional and genuinely cared that my vehicle was serviced to my satisfaction. He took time to explain the needs of my vehicle and patiently answered questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Jessica for your kind words for Jack! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Great service and very nice staff.
Brought my Rav4 in for emergency service, brakes not working. Took my car right in even I didn’t have an appointment. Waited to hear what else my car needed. Jodi explained the recommend service items, no pressure. Jodi was great. I would definitely go back and ask for Jodi in service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review! We are very happy to hear that Jodi treated you well and was able to help you during your service visit.
Great service
Great experience. Convenient pull in on arrival and (soon to be) self serve check in. Nice, new (and clean) waiting area and restrooms. Jodi was very helpful and friendly re: honoring coupons and general questions. Great overall experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Lisa! We are thrilled that you had a great service experience with Jodi!
Called to Inquire about a mailing I keep receiving for...
Called to Inquire about a mailing I keep receiving for vehicle to buy. Spoke with Derrick Hazen whose name is on form. He claimed he had no clue about letter and hung right up on me. What great Customer Service. You tell me he is a Sales Manager? He doesn't care about you, just his commission $$.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Michelle, I want to apologize for how your phone call was handled and I did address this with Derrick. We will work on removing you from our system so you no longer receive any mail or emails offing purchasing your current vehicle, coupons, discounts, or promotions as you requested. If there is anything else you would like to discuss you can reach me at 978-569-1888 or at sdasilva@group1auto.com Steve DaSilva General Manager
This is my boyfriends truck. Name and address to be removed from mailing list Robert Stone 1306 South St. Tewksbury, MA 01876 2016 Toyota Tundra I don't mind receiving Service Coupons from you, I just don't want anymore buy back mail. Thanks
Great service
I as very easy, I drove in gave my name they took my car in in a timely manner and stayed in touch with me while they had my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We're so glad you had a pleasant service experience!
Easy friendly atmosphere with professional service
Had Chris as a rep…he was great! Takes care of the customer, very personable/ friendly. I feel comfortable servicing my car here, they take good care of it. Love the new dealership with free snacks!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Steve! We are glad Chris and our staff provided you with an enjoyable service experience. We look forward to your business with us again!
o August 24, I left my car for a regular maintenance and...
o August 24, I left my car for a regular maintenance and to rotate the tires, my car was silent as always. Next day when I picked up the car there was a terrible and loud noise coming from wheels. Brought the car back and they said that wheel bearing was damaged. What? Damage by who? Tooth faire In the middle of the night? No way to talk reasonably with anyone. They just want your money. Who drove my car inside the shop from the beginning and after should tell the difference. Someone damage my car and I had to paid for, over tide the tires. By the way, my car is only 2 years old. Never again they will see me there, ever! Should be no stars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Marcia, we appreciate all feedback so we can always focus on improving. I pulled your service records and it states that you came in due to your tires making noise. Even though your vehicle is only 2 years old, after time and increasing mileage, it can put a lot of wear on parts. As all of our customers know, we give you a full checklist of the good and bad on your vehicle, and the customer can have it fixed when and wherever they choose. If you would like to discuss this further you can reach out to me at 978-569-1888 or at sdasilva@group1auto.com. Steve DaSilva General Manager