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Step One Chevrolet

(380 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (888) 296-5842 (888) 296-5842
Used (855) 830-6609 (855) 830-6609
Service (888) 572-7068 (888) 572-7068

Reviews

(380 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Horrible Customer Service and Business Deal

My salesman “Drath Vadar” was awesome. The experience started out great until it was time to close the deal. The financial advisor Billy was incredibly rude and condescending. He was disrespectful and dismissive when questioned about the loan details. The financial advisers are dishonest and definitely do not have the customers best interest when finalizing the loan agreement. For example my credit score is 722 Chris (another financial advisor) said my best loan offer was a 12% APR and repeatedly insisted that I sign the contract. I felt incredibly uncomfortable with deal and decided to call Navy Federal and they offered me a 4% APR. HUGE difference right...Just BEWARE! And BE KNOWLEDGEABLE!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the business and the feedback. We greatly appreciate it. Our goal is to not waste anyone’s time and to make every experience a memorable one. Please contact Bill Whitehead at 205.4121 so we may address your complaint.

Awesome

Awesome service! Great guys that made our car buying experience well worth it. Herman and Larry was determined to get us in the vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a grand review for Premiere Chevrolet. We are beyond ecstatic! We can’t wait to see you in the future!

Came in for oil change and tire rotation.

Came in for oil change and tire rotation. Was greeted nicely by a young lady at service department. She was very helpful and professional. Service was done faster than I thought it would take. Definitely be back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a grand review for Premiere Chevrolet. We can’t wait to see you in the future!

2019 silverado

Sales staff was very helpful and quick to process paperwork. the whole process went very smoothly. I came in with a price and payment in mind and they were able to meet both of those.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave Premiere Chevrolet a review. We appreciate your business and will continue to provide you with the best customer service.

Had to get the oil changed on the wifes car

We have been going to premiere Chevrolet a very long time. They have very good polite folks working for them. They have always treated us right. This last visit though was a little pricey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

painless

Nice people and wonderful to deal with Found the truck I wanted went to the dealership and drove the truck the made a great deal Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

Premiere Chevrolet Overview

Premiere Chevrolet gave me a good experience the customer service and the car was in good shape. The price of the car was good also

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a grand review for Premiere Chevrolet.

Routine Service

As always, the service was done in a timely fashion and to my satisfaction. Jeff Pierce and Christa Sigler were very responsive upon my arrival, communicated with me during the process and advised on the work performed that day, as well as, service that will be needed in the future. I would recommend Jeff & Christa for your service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

great experience

quality work and service. Christa was knowledgeable and friendly. work was accurate and completed to my expectations. will recommend Premiere Chevrolet to all my friends .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

Chevy Preimer experience

I had a wonderful experience with the Preimer Chevy . they were wonderful to work with, very professional and knowledgeable. The best experience I had thrust far with buying a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear that Rodney was able to provide you with great customer service. We will be sure to let them know about your review!