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Step One Chevrolet

(380 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (888) 296-5842 (888) 296-5842
Used (855) 830-6609 (855) 830-6609
Service (888) 572-7068 (888) 572-7068

Reviews

(380 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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It was so easy and everyone was so nice

I was there less than a couple of hours. Finance went easy and the sales department was awesome. Would recommend everyone to get a vehicle from Premiere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We pride ourselves on hard work, ethics, and attention to detail which is why you’ll always get top notch customer service from Premiere Chevrolet. We are overjoyed that we were able to provide this to you. Thank you again for your kind words.

came in for a rontine oil change, arrived earlier

went in for an oil change. Even though is was not time for the service department to be open, Mr. Davis went ahead and checked my car in. He explained the change in the charge for an oil change since the last time I was there. The service was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

Buyer

They was very curious and I was very satisfied with this dealership and would recommend them to everyone they was very helpful and made sure the customer is satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for the kind words from your recent visit with us, we are delighted to hear your experience was a great one! We hope to always deliver friendly, efficient customer service. Thank you for your time and we look forward to working with you in the future.

Brakes

I dropped my vehicle off after hours and noted my service advisor on my drop off envelope, as he advised he would handle my vehicle 1st thing the next morning. Unfortunately he was not able to come in and the other advisors stepped in and got vehicle inspected for the issues I was having with my brakes, advised front brakes were needed, completed the work and had my vehicle ready in the time promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a grand review for Premiere Chevrolet. We can’t wait to see you in the future!

Excellent Service Department

The friendly service department personnel took care of us. Maintenance was done quickly and efficiently. We will recommend Premiere Chevrolet to our friends and family. The Brignacs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for the kind words from your recent visit with us, we are delighted to hear your experience was a great one! We hope to always deliver friendly, efficient customer service. Thank you for your time and we look forward to working with you in the future.

Routine maintenance

Came in for routine maintenance, a oil change. Had no problems at all. Was in and oil change done in no time at all. Great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and will continue to provide you with the best customer service. Thank you for taking the time to leave Premiere Chevrolet a review.

Awesome experience

I have always loved Premier the salespersons are so nice when they are not with a customer they walk around and show off cars on the showroom floor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and thank you for your time during your recent visit with us.

Awesome service. Rodney Burns is the best salesman.

I give a 5 star rating because the quality of service is impeccable. The entire staff isvearm and friendly. Also, Mr. Rodney Burns presented me with several options to choose from. I wasn't pressured and felt good about my final choice. I recommend Premier Chevrolet to anyone looking to purchase a new SUV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad Rodney was able to accommodate you well! We will certainly let him know about your review.

very friendley and professional

I will by all my chevy's with Premiere in Bessemer with Herman Wallace. He is the best and Larry Davis is the best in your service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and thank you for your time during your recent visit with us. We will be sure to let Herman and Larry know about your review.

Quick and Professional

I had a minor accident and damaged the side mirror. I went to the collision shop and they reviewed the damaged and gave me an estimate. The mirror was ordered on a Thursday, by Monday they had it painted and installed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad you are pleased after your visit with us and thank you for your kind words.