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Burns Auto Group

(27 reviews)
Sales hours: 9:00am to 6:30pm
Service hours: 9:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:30pm 9:00am–6:00pm
Tuesday 9:00am–6:30pm 9:00am–6:00pm
Wednesday 9:00am–6:30pm 9:00am–6:00pm
Thursday 9:00am–6:30pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
(215) 710-8723 (215) 710-8723

Reviews

(27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burns Auto Group from DealerRater.

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Great Sales Guy- Bill Brady

Excellent dealership! Bill Brady the best Sales Guy!! Process was easy and the Salesman had great skills and customer service. Will recommend to all my friends, family and colleagues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

Could mat have asked for better! Brady is a pro and provided a great experience and an even better car. Thanks again! We will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic place

I had a great experience. Everyone is very professional and friendly. I would highly recommend this place to anyone in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Great staff

Staff is super friendly and a great help. Highly recommend if you are buying a new car. I would definitely go back next time I buy a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience salesman Tom was great answered all my

Great experience salesman Tom was great answered all my questions even offered to give me a rod holder for a certain vehicle if I decided on that particular vehicle decided on different truck they even offered to install aftermarket fender flares if I purchased them that's great very few places would offer something like this great place great selection

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Couldn’t recommend enough!

Went there after finding a few trucks listed on cars.com and couldn’t be happier in my decision. Tom Kelly was my sales rep and made the whole experience as pleasant and accommodating as possible. He was knowledgeable about the truck, provided his opinion when asked, wasn’t pushy, and even entertained my young daughter with jokes. It’s nice knowing that all my vehicle needs are in one place- sales, service, even a body shop! All in all, would definitely recommend checking out Burns Auto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Straightforward, transparent, down to earth dealership....

Straightforward, transparent, down to earth dealership. Cannot wait to recommend friends and family. The service guys were quick, efficient and friendly, had my tonneau cover off and onto the new vehicle in record time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

It was beginning to feel like trustworthy car dealers...

It was beginning to feel like trustworthy car dealers didn’t exist, until I found these guys. Eddie, Tom and Dan were absolutely amazing, and restored my faith in used car dealers. No crazy made up fees, and dynamite financing terms. I wouldn’t even consider another dealer now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Terrible experience, customer service, and professionalism.

We bought a truck from this dealer 11 months ago. When we drove it off the lot, the gas tank was on “E” and the “change oil” light was on. My husband called the dealer when he got home and the dealer said he would send a check for $150 to take care of these things. Needless to say they never send a check. Then almost a year later we are trying to find the registration for the truck to get it inspected and the license plate they gave us on the truck is registered as a station wagon. When I called to get this taken care of the manager said he would “make this right”... well nothing has been made right, no one ever called us back to handle anything that was wrong. DEFINITELY DO NOT RECOMMEND THIS PLACE FOR ANYONE.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Great to work with Stephen was very helpful

Purchased a truck from Steve online got there saw there was a problem they fixed it no questions asked truck is great I would use them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.