Burns Auto Group

NEVER responded after I sent my application and they checked my credit causing an inquiry with no email or text to me after. Bad Service, Bad Dealer Im in Connecticut and I know I was a auto sales manager over 10 years. They are no good to deal with don't waste your time!

I bought my Silverado in January. The sales staff was very friendly and everything went smoothly. They sold me an extended warranty which I thought covered all the major components of the vehicle and everything seemed fine. 2 months and 1300 miles later when the weather gets warm and I go to turn on the air conditioning, it blows warm. I call them up and they tell me to bring it into their service center to check it out. It turns out there's leaks and there's no freon in the system. They put together an estimate and send it to the warranty company, only to turn around and let me know that the warranty was for powertrain only and it doesn't include the air conditioning. They offered to do the repair for the $800 and some dollar estimate because they obviously don't stand behind the vehicles that they sell. If I were you, I wouldn't buy here. I found out the hard way that Burns will burn you!

CJ was the deciding factor ,made my purchase worth the 400 mile trip to purchase the Ram

Burns is the best!! Great customer service team. Bill Brady was extremely helpful in finding exactly the right vehicle for me!!

Great customer service, very welcoming to the guests. Quick and easy process got in & out in a timely manner. All the vehicles are clean and in pristine condition, will definitely check them out again in the future!

Brady was a fantastic sales person. Made the process super easy, had all the paperwork ready to go, and had the truck on a full tank. Couldn't have asked for anything more.

We came from out of state to look at a specific vehicle that was listed on their website. Our representative answered every question in detail and went out of his way to provide additional information that would be helpful. We were still apprehensive about driving all that distance to only be dissatisfied in the end to find the vehicle was not what we expected. I can’t say thank you enough to Brady for assisting us like he did. There were no surprises and it was exactly as he presented it to be. Thanks again for making this a wonderful purchase.

Brady was so helpful and did a wonderful job helping me find the perfect car. He was thorough in answering my questions and provided all the information I requested immediately. The deal was done before I even got to the dealership. Thank you Brady!

Excellent dealership! Bill Brady the best Sales Guy!! Process was easy and the Salesman had great skills and customer service. Will recommend to all my friends, family and colleagues.

Could mat have asked for better! Brady is a pro and provided a great experience and an even better car. Thanks again! We will be back!