Reviews
While the turn around time was great for my tire
While the turn around time was great for my tire rotation, oil & filter change. When the technician looked at the issue with my interior sunroof cover, he didn’t have clean hands & left several oily spots on the roof & on the sunroof controls.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We apologize for the issue with your sunroof, and any inconvenience that it caused. Please email us with appointment details and best contact information at feedback@cochran.com so that we can rectify this for you. We look forward to reaching a positive resolution together.
Got oil change.
Got oil change. Everything went well. Highly recommend. Did appointment online which was pretty easy as well using Ford Pass
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help- we hope to see you again!
The Diesel Ford Truck Garage in Butler Pa and Sean are
The Diesel Ford Truck Garage in Butler Pa and Sean are the BEST! Five stars
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We look forward to serving you again.
My appointment was changed to servicing my auto at my job
My appointment was changed to servicing my auto at my job site. It was a wonderful experience!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your great experience with us! We're happy to provide convenient service. Please let us know if there's anything else we can do to assist!
Great customer service.
Great customer service. Everything as promised in terms of time and estimate. Waiting area very clean
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help- we hope to see you again!
Dropped off the truck that only had 18k miles on and no
Dropped off the truck that only had 18k miles on and no cold air / A/C. Was told it was fine and the a/c worked. I had a guy stop to pick up and a/c still was not working. Left the truck over night and was told it would be rdy by noon. I called at 2pm when the guys were finishing up and no answers because the only time we can reach them is if we stop. So I had the guys stop at 330 and was told it would be 430 or 5. So I sent the guys home to only get a phone call finally 20 minutes later that the truck was done. So I had to get another guy to come over and pick it up.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your concerns with us. We apologize for the miscommunication and the resulting confusion and miscommunication- this is not the level of excellence we aim for with every interaction. If there is anything that we can do to further assist, please feel free to reach our customer care team at feedback@cochran.com. We hope for an opportunity to better serve you in the future.
Service staff are top notch and always go out of their
Service staff are top notch and always go out of their way to make you feel comfortable.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help! We value your loyalty, and look forward to serving you again.
Everyone is courteous, helpful, along with being very
Everyone is courteous, helpful, along with being very efficient. They are accommodating to scheduling as well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help- we hope to see you again!
The Service Dept’s performance and the appointment
The Service Dept’s performance and the appointment process were both very easy and convenient. The individuals I dealt with were both very professional, accommodating, and friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your great experience with us! We hope for the opportunity to work with you again.
The service and sales departments provide an excellent
The service and sales departments provide an excellent customer experience. I will recommend Butler County Ford in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending us! We look forward to welcoming you back for your next visit.