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The Internet Car Lot - delivery from Council Bluffs, IA (for Kansas City, MO)

(427 reviews)
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award

Reviews

(427 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Internet Car Lot - delivery from Council Bluffs, IA (for Kansas City, MO) from DealerRater.

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First time customer buying a first time car !

First time customer buying a first time car ! Great experience, very helpful going thru all the paperwork . Answered alot of our questions as I didnt know what to expect! Great selection of cars for sure!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review! Please come see us next time you’re in the market for your next vehicle!

Very pleasant experience for having to buy a vehicle.

Very pleasant experience for having to buy a vehicle. They were very helpful and informative, answering all questions that I had. They were very helpful in arranging the payment plan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

Dealership tried to charge a different price than was

Dealership tried to charge a different price than was advertised even though I showed them the ad and said it. The difference was over $2000 in price. Then they didn't adjust the price to the DMV so I had to overpay for sales tax which they said is up to the DMV, which makes no sense as sales tax is based on price of the item purchased. The DMV also confirmed this with me, but the dealership wouldn't respond to messages. All features listed in the advertisement for the car were not included. Beware of what you are getting into with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Natalie, please understand prices can and do change including advertised specials, etc... All of our sale prices clearly state to mention this sale price at the time of sale and we will gladly honor it so long as the sale has not expired. We also sometimes have to make a repair to a vehicle while it's for sale which can affect our cost and change the sales price, etc.... In regards to the features, all of our website data is pulled directly from the manufacture's VIN decoding of what equipment the vehicle came with so it's accurate from the factory. We have left you several messages and you have not returned our calls. We're more than happy to review this with you, just give us a call. Thank you.

Easy, fast, and excellent all around.

Easy, fast, and excellent all around. Would recommend to everyone. I was in a hurry to get everything done and they made it happen. Couldn't be more pleased. Very clean, everyone was so helpful and I will definitely do business here in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

Great help and great customer service!

Great help and great customer service!!!! Very quick process and walked out with keys within a few hours

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review Jody and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

Great experience, good prices, what not to like!

Great experience, good prices, what not to like! I had questions and they made the buying experience easy. I highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

Alex was amazing to work with: he listened to my

Alex was amazing to work with: he listened to my concerns, and worked for very fair prices. He is appreciated, as is other courteous staff there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

Anthony was a pleasure to work with and made the process

Anthony was a pleasure to work with and made the process super easy! Will definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review Amanda and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

The dealership was very helpful in the entire process.

The dealership was very helpful in the entire process. Everything was done in a timely and informative manner. Very pleased with the person I dealt with. A good experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

Best car shopping and buying experience I've ever had!

Best car shopping and buying experience I've ever had! No pressure, fast-talking, or following you around. Wyatt made us feel like family and could not have been more helpful or courteous. We looked at and test-drove 5 cars, it took all day, Wyatt answered every question and accommodated us the entire time. I was happy with my trade-in value, the buying process was quick! You need to buy your next car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!