Lexus of Santa Barbara

1-year service appointment. Said they rotated the tires, but did not. The excuse for not doing it was lame: The mechanic forgot he rotated the tires and, after a "test drive," rotated them again. I don't buy it! One has to question if they changed the oil...They said they did, but hard to tell because the oil was still pretty good, even after a year, because we drive mostly on electric...The long and short of it - this is why dealers have a bad reputation (i.e., trust issues).

Martin did a great job. I undesrtand that due to construction, it was a not bsuiness ususal

Excellent service. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars.

I was able to set up an appointment for next day, which i was not expecting.

Emily and Mauricio did an amazing job helping me to select my new car - A Lexus RX. There's a reason people come to Santa Barbara Lexus - it's not only for the cars but for the stellar service. Ezequiel in the finance department put me at ease - it was such a great experience - I will definitely be back for my next Lexus!

Hugo who helped me was very efficient and helpful person I recommend this dealer a 100 %.

I got the car I wanted but the sales service is very poor. I have asked three times now to get an electronic version of my sales contract with no response. Requests were sent to Ezequiel and Robin in finance and Jonathan Cruz. I have subsequently asked via text to Jonathan Cruz with no success. This is unacceptable. There are many other Lexus dealerships in Southern Cal including those I have done business with in the past. Very disappointed for a super simple ask.... As a note, the Santa Barbara BMW team are outstanding. Even after moving into a Lexus, they were happy to learn I have a new car I like. Your dealership needs to get some training on personal skills. Too many other Lexus dealerships to do business with for our future planning for sure.

Every one in the dealership is very friendly and helpful. We enjoy buying car there. And we will refer our friends to visit their dealership.

We have purchased 4 previous Lexus cars over the years. We keep coming back because of the good service we get. Emily was an excellent sales person. We appreciated all her advice & help.

Thus far is convenient to have my car serviced locally. Have had three different service personnel that I had to contact with my vehicle getting serviced.