King Kia Of Laurel

While I had an excellent sales experience at King Kia of Laurel- thanks to Donny, who was phenomenal- I was completely dissatisfied with the finance process. It's important for potential buyers to hear the full picture. I came in well-informed having done my internet research ahead of time. The sale price of the 2025 Kia Sportage Prestige I wanted was clearly advertised on the dealership's website. However, when it came time to finalize the paperwork, the deal was written based on the MSRP-not the advertised price- and then padded with additional fees. Among them were charges for ceramic detailing and an extended warranty, both of which I explicitly declined multiple times. While the detailing was eventually removed, I was told the extended warranty could not be removed without increasing my interest rate. I've since spoken with both a consumer protection agency and a lawyer, and they confirmed that this is not only misleading but could potentially violate the Truth in Lending Act. The most alarming part came after I purchased the car on Saturday and returned on Monday to request that the loan be corrected. I discovered that nearly $12,000 had been added to my loan principle-essentially rendering my $20,000 down payment meaningless. After watching employees walk past me for over an hour, someone finally addressed me. I was told they would either issue me a refund check or rewrite the loan by today. However, today came and went with no update. My phone call was not returned, and I am left feeling ignored and deeply frustrated. This experience was disappointing and unacceptable. While I would absolutely recommend working with Donny for the sales side, I cannot recommend financing through King Kia of Laurel. If you're considering buying here, be vigilant-review every document thoroughly, don't sign anything under pressure, and strongly consider securing outside financing

Leased a Kia in February. It's May and they have yet to register my car or have plates sent to me. They also have yet to send me an actual bill. They have called me and informed me that my bill is past due asking for immediate payment over the phone, which I comply with. Would rather pay on time if they would ever bill me. Tried contacting the accounting department multiple times regarding both issues. The phone rings for a long time then goes to voicemail. I leave voicemails and they never get returned. I have been stopped by the police for driving on an expired tag and they were kind enough to give me a warning, but I may not be so lucky next time. Oh, and I've written this entire review while their phone rings endlessly yet again. If they ever address my issues, I'd be willing to update this review.

Devin Gregory, my service advisor, along with his team of outstanding service technicians at King Kia of Laurel provided exceptional service for my 2016 Kia Sorento. Devin and his team took the time to listen, diagnose and correct several issues that no other repair shop or dealership was able to remedy. He went out of his way to make sure that every concern was addressed, He is professional and has always been a pleasure to work with. Thank you !!

My Disappointing Experience at Two Kia Dealerships 🚨 I recently had two frustrating experiences at Kia dealerships in Maryland, both of which left me questioning their professionalism, honesty, and overall business ethics. Laurel Kia Dealership I made an appointment with a salesperson who not only scheduled the time himself but then failed to be available when I arrived. Emergencies happen, and I understand that, but what followed was unacceptable. Since the salesperson was unavailable, I was handed off to the manager. I had a very specific request: I wanted a RWD Kia EV6. The salesperson adamantly stated that they had three in stock. However, when I arrived, every single vehicle was AWD, which I had clearly said I did not want. To make matters worse, the original salesperson later tried to justify the situation by telling me that the efficiency of AWD and RWD models was the same—which is factually untrue. This leads me to conclude that he was either incompetent or lying—neither of which are acceptable when making a significant purchase. Ourisman Kia Dealership – Catonsville After my disappointing experience at Laurel, I tried Ourisman Kia in Catonsville, only to encounter another case of incompetence or deception. Over the phone, the salesperson quoted me a price. I countered, and he told me his manager had accepted my offer. Based on that, I provided my insurance and license information and drove over 1.5 hours to complete the deal. When I arrived, the manager acknowledged that he was expecting me but then claimed he could not honor the agreed price. At that point, I simply walked out. To add insult to injury, the salesperson later wrote to me taking full responsibility for the mistake. But then, in another text, he tried to offer me a "Light Wind" trim at my price. When I contacted other Kia dealerships, I found out that there is no such trim package—it's either a Light or Wind trim, not some made-up "Light Wind" version. Final Thoughts Both experiences highlight deception, incompetence, or a complete lack of ethics. I cannot do business with dealerships that: ✔️ Misrepresent inventory ✔️ Make false claims about vehicle performance ✔️ Fail to honor agreed-upon pricing ✔️ Invent nonexistent trim levels Kia as a brand needs to reevaluate its hiring and training practices because these types of experiences erode customer trust. I will be sharing this experience widely because consumers deserve better. If you're considering purchasing a Kia, I strongly urge you to do your due diligence and be wary of dealerships that operate with these kinds of deceptive tactics. #Kia #CustomerExperience #CarBuying #ConsumerRights 🚗❌

Ready to buy couldn't get information on advertised in stocks cars. Moving on to another dealership

Jacob in the Service Department fixed all 3 problems in less than 5 minutes, none of which the folks at KIA at the 800# could fathom let alone fix. I salute Jacob most for getting my side view mirror safety features back. Kathleen O'Reilly

Found the car 🚗 I was looking for on the internet Made an appointment with the dealership so there was not much haggling. There was a problem with one tire on the car which they took care of.

Working with Steve York and Even Reeves is a pleasure. Both parties work hard in make the time in the dealership work smoothly. This will be the second time our company has worked with Laurel Kia on purchasing Kia soul for our business. Great dealership to work with give them a call if you're looking for a good deal.

Terrible experience with buying a brand new Kia in December 2023. The Kia broke down on the side of the road two weeks after buying it with less than 200 miles on it. What a nightmare trying to get this thing resolved. Our Kia sat on the service center parking lot for several weeks before someone could take a look at it. The amount of voicemails and emails we sent was outrageous. We were finally told the engine was faulty and they had no idea when an engine would be available, but it would be about six months. We were told no loaner car could be issued while we waited. We finally looked into the lemon law and Kia America agreed to buy our Kia back, but here we are, almost 5 months later and we still haven’t received a buyback or refund. Our family has been sharing one vehicle since December. Terrible.

Terrible... RUN RUN RUN... I bought my car in December. It is MARCH and still don't have a license plate. Couldn't get a call back to save my lie. At first they would answer all question because they wanted a good rating on the sale. 2 months it took me to get my paper work sent to the DMV. NOTHING HAS BEEN DONE RIGHT!!!! I called today to see if the DMV received my paper work and now they saying I owe 1260.00. WHAT????? DO NOT BUY FROM HERE