Jim Shorkey Nissan of Gainesville

I've had my 2013 Nissan Altima serviced at Carriage numerous times & have received outstanding service each time. They do a great job of keeping their customers informed; furthermore, they wash & vacuum the car before returning it.

Had to have body work done. Fender replaced. Work looked great when I picked it up and car was washed also. Nice extra touch Thank you Debra Hanson

Carriage Nissan is the most unethical dealership I have ever done business with. Let me start by stating that our salesman was very courteous, helpful and professional. My wife and test drove a Nissan on 08/30/2016, we decided we liked the vehicle and came to an agreement on the purchase price and trade value. It was necessary for us to return to our home with our old vehicle in order to pick up all of the original equipment. That night after much debate we came to the conclusion that our old vehicle was much more suited for our needs. The following morning I spoke with our salesman, explaining the situation who was obviously not thrilled but very understanding. Later that morning I received a phone call from someone who claimed to be the general manager, at which time I stated my reasons for wanting to cancel the deal on the vehicle we had not yet picked up from the dealership. From the beginning of the conversation he repeatedly stated that I was driving his vehicle and if I did not return to the dealership with it and pick up my new vehicle, he would report it stolen. After that conversation a few minutes later I received another call from a different person who also claimed tho be the general manager. He started the conversation be stating if I did not immediately return with his vehicle he would repot it stolen and have me arrested. He also stated that he had many friends with the police departments throughout Georgia and they would be looking for me on all of the highways. A few minutes later I received a phone call from a Gainesville police officer that they called to the dealership stating that If I did not return with my vehicle he would have to take a stolen car report. Remember that I still had my old vehicle. I called the Gainesville police department and spoke with a Captain who advised me that it was a civil manner and that they would take a report but no criminal action could be taken unless ordered by a judge. The dealership was in its legal rights forcing the issue due my signing all of the documents the previous day but was also with in its rights to cancel the deal. I find this decision by the dealership to be buy far the worst customer service I have encountered. I was told by different people at the dealership that the owner of Carriage auto group was in the Nissan sales office constantly and involved in the deals, which makes me believe he was part of the decision to proceed in this manner. I also believe that the owner was also one of the supposed managers I spoke with. After consulting with an attorney, I returned to the dealership with no other recourse and dropped off our old vehicle and picked up the new one. I spoke with Nissan acceptance Corp. who advised that the dealership can cancel any sales deal at their discretion. I don't understand why the owner of multiple car dealerships would want to force someone to purchase a vehicle prior to there taking possession of it. I would understand if it was a special ordered vehicle. If you spend time looking at reviews throughout the internet you will find many complaints in reference to Carriage Nissans customer service. STAY FAR AWAY FROM ANY PART OF THE CARRIAGE AUTO GROUP DEALERSHIPS. Read their pathetic response for further proof of their customer services incompetence.

Purchased a used Chevy Traverse on July 18 from carriage Nissan in Gainesville GA . We saw it on line and fell in love with it. We arrived at the dealership around dusk . Looked it over ,had a thin layer of dust from sitting on the front line which is not out of the norm. Went to take a test drive and it would not start ,which is also not out of the norm. Jumped it off and was assured that the battery was good. Took the test drive loved it bought it . While we were filling out the paperwork they washed it off and shined the tires. By this time it was almost dark. Drove home next morning would not start. Jumped off did some errands ,stopped  it off would not start.Tried to contact salesman could not reach him so I took the car to have the battery checked. Had dead cells so replaced .during this time we saw the car clean and in the sunlight . The color is a granite metal flake black. In the direct sunlight looks like a 10 year  buffed the car. Ten days later we finally get in touch with a sales manager  with whom I tell this story. To see what they have to say  and I get that's what you get when you buy a used car.  Still love the car with my $128.00 battery and will have to pay someone to try to straighten out the swirl marks. But that's what you get when you buy a used car from carriage Nissan defects covers by dirt and lied to about parts.

I drove 1hr 10min to be insulted. My versa note had code of p1715 after not shifting from 2ND. Was told today that my tire pressure being off is what caused the cvt issue. My mileage is at 52,000 now guess by 60,000 the warranty will be done and not honored. Thanks a lot... Not

When we found an older Toyota 4X4 truck on the internet, we thought about going from NC to Carriage Nissan in GA to see it. In the meantime, we found a newer 4X4 locally. Over the weekend, I realized we also needed the older truck (to haul gravel, Etc.). I also realized Larry still liked the dark-green truck at Carriage Nissan. When he went on an all-day trip on the church bus, I called Bruce at Carriage. He said the truck was still available, so I decided to buy it for Larry's Valentine gift. Being the good guy he is, Bruce said he could deliver the truck to NC by the time Larry returned that afternoon -- and would also include a large RED bow to display on the Valentine surprise. Bruce certainly 'went the extra mile' to set all this up for me, and I certainly appreciate all his time and effort. We have already recommended Bruce and Carriage Nissan to a fellow who is looking for another vehicle, and we will continue to recommend this good company.

I had not intended on purchasing on that Saturday afternoon. Just wanted a test drive in a new Nissan Frontier. The salesman was comfortable to talk with and there was no pressure. After we the test drive, we discussed what I was looking for and since they didn't have one on the lot, they offered to get it (and even deliver it to my house..Oh My). After a short time at the sales table, we were asked what I wanted and what it would take to sign the deal that day. Now normally, one would think that would be a pressure situation, but it was relaxed. Needless to say, I'm a happy Nissan Owner.

Although misunderstandings abounded in the details of my vehicle offer, Carriage Nissan went way beyond expectations to meet my requirements. I especially commend salesman Bruce Cantrell for his patience in working with me and for his boldness in dealing with upper management. I also commend the Customer Relations staff for assuring that my wishes were being met. I also think it is HIGHLY COMMENDABLE that Carriage management implements such an aggressive Customer Relations team. When emails got lost in cyberspace, Customer Relations saved the day. That can happen and did happen in my case.

Having utilized the service center a couple of times now, I have been very impressed with the service team and the Carriage Nissan facility. I was most impressed when I stopped by without an appointment and was taken care of immediately.

I found this group Outstanding to help the customer. Cheerful, helpful, cooperative, I had a very enjoyable venture. Knowledgeable to all questions, or easy access to answers. Thanks!