Skip to main content

Jim Shorkey Kia of Gainesville

(1,886 reviews)
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 national dealer award
View 2 awards
2013 national dealer award
2015 consumer dealer award
New (678) 862-0944 (678) 862-0944
Used (678) 897-4773 (678) 897-4773
Service (678) 897-4299 (678) 897-4299

Reviews

(1,886 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Shorkey Kia of Gainesville from DealerRater.

Want to share your experience with this dealership?

Write a review

We had a great experience with the people at Carriage KIA...

We had a great experience with the people at Carriage KIA in Gainesville, GA. Since we had been looking at KIA's at other dealerships, we knew what we wanted. This particular dealership attracted us to begin with because of their large inventory. There were lots to choose from, and we decided on the 2012 Sorento. Our saleman, Orlando Lara, was very professional and helpful. Chuck, one of the managers helped us as well. The price was negotiable, and we were satisfied. We enjoyed our experience with all of the people,and will certainly recommend them to our friends. In fact, we already have done so. We are scheduled for our 30 day check in a couple weeks and are looking forward to dealing with Mark in the Service Department. David and Janice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Carriage Kia of Gainesville was Awesome! Carriage Kia...

Carriage Kia of Gainesville was Awesome! Carriage Kia was the first dealership that my wife and I visited, and to make sure that we were being frugal shoppers we went to three other dealerships. Carriage Kia was by far the best in customer service and working with our situation. My wife and I wanted to trade in 1 car and get 2 cars in return and the general manager Chuck Mjolsness made sure that we received the maximum trade in value, and all the rebates that were allowed. In the end we were within $10 per month of our expected payment and felt very assured that we received the best deal and I also left with the assurance that if we ever have a problem that they will be there to take care of it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience with Dustin was very professional with...

My experience with Dustin was very professional with excellent customer service. He was very informative and thorough. It was a pleasure doing business with Carriage Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Upon arrival at the lot we were not ATTACKED by sales...

Upon arrival at the lot we were not ATTACKED by sales people pushing to sell a car. They gave us time to look around on our own before approaching us (this is the way I prefer it).Once we had a chance to see the inventory of the vehicle of interest we spoke to one of the employees (Mikey) who put up in touch with Shane who helped us negotiate a deal. Shane was a pleasure to deal with as he did not try to pressure us at any time. Basically I offeered a price and they initially came real close to meeting it instead of playing the usual games you get at some dealerships. Long story short, we quickly came to an agreement, "THAT WAS EASY!"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was the best car buying experience I have ever had. ...

This was the best car buying experience I have ever had. Everyone was very nice and made sure all my questions were answered. I have already recommended Carriage KIA to 5 other people telling them about the service and how helpful everyone was!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I love this dealership! This is my 8th...YES 8th...car I...

I love this dealership! This is my 8th...YES 8th...car I have bought from Carriage in the last 4 years, not to mention my friends and family that have also made purchases. Whether new or used, you get top notch cars with top notch care from everyone..not just the sales staff. My brand new Kia is amazing, has everything I could want in a new car and the best part is the cost. You get so much more for the dollar when buying Kia. Might I mention that my initial experience with Carriage 4yrs ago was so good it prompted me to bring all of my cars for servicing, which I will continue to do. I can't say enough, but most importantly I want to say THANK YOU!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We highly recommend this dealership due to the excellent...

We highly recommend this dealership due to the excellent customer service provided to us, as well as the friendliness of all of the employees we encountered. Our experience with Carriage KIA was the best experience we have had in buying a new car. Mr. Neira was professional, knowledgable, and friendly. The price would not be beat! We will recommend Carriage KIA to all of our friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was looking for a new SUV for my wife. I had certain...

I was looking for a new SUV for my wife. I had certain things I wanted the vehicle to have and only in a certain color would it be accepted. As soon as I walked in the door I felt welcomed and not pressured. Robert and Orlando really took the whole car buying experience to a new level. It almost felt like we were hanging out as friends looking at cars. Very respectful and honest people. You can tell customers come first at Carriage Kia in Gainesville. They only showed me what I wanted to see, nothing more, nothing less. They listened to my needs and delivered. I was in and out in less that an hour and a half. I would definetly recommend them to anyone and I will be doing business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were friendly and willing to assist us from the very...

They were friendly and willing to assist us from the very beginning to the end. I felt very welcome there. Wish all dealerships were like this one. Carriage KIA is a model dealership and I would recommend them to my friends and family looking for a new car. Thank you again! SR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

What a wonderful EXPERIENCE. Had just experienced a...

What a wonderful EXPERIENCE. Had just experienced a nightmare at another Kia Dealer. Carriage Kia is the greatest. This is my third Kia all from different dealers and this is the best. Robert my salesman was wonderful, very polite and a joy to work with. Closed the whole deal in less than an hour at the exact price we had agreed upon. I would give him a 6 for GREATEST. Mikey who orientated me with the car was very knowledgeable and went overboard to explain every detai of the car. He also desires a 6 for GREATEST. These guys made it a pleasure to buy a new car. THANKS AGAIN. Mark

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.