Reviews
Write a reviewThe best vehicle experience we have ever had.
The best vehicle experience we have ever had. Our salesman Gabe was so easy and fun to work with not to mention his wealth in knowledge of the car business. Personality as big as the sky. A huge shout out to the entire team. Steve Reider, Steve Alywood in finance and Derrick Keller the general manager. Everyone made the experience as pleasant as you could imagine. We highly recommend Victory Hyundai as your place to be if your in the market for a new vehicle. Ron and Gail Deemer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The Hyundai service department did not fix the very issue
The Hyundai service department did not fix the very issue I took it in to have repaired. This was after Victory bought the dealership and moved it to Austinburg. They did not enter our information correctly into the system. My husband’s middle name was entered instead of his last. They entered his phone number incorrectly. Therefore they could not reach us when the part arrived. When they supposedly fixed it, I had to leave for 5 months with a broken car that I paid to have fixed. Now they will not refund me. They want me to go to another dealer in another state, pay them to fix it and let Victory know what the outcome is. I am saddened that they have destroyed my trust in Hyundai.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very polite and knowledgeable about the vehicle I
Very polite and knowledgeable about the vehicle I purchased. Emily is great to work with Keep up the good customer service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Close to perfect.
There's always room for improvement so I guess I would say, " reduce the paperwork." Otherwise, it was an easy transition from the Sonata to the Tuson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfied
I was pleasantly satisfied with my experience in purchasing my car from Nassief. Jack Morris showed my husband and I a few models that would fit our needs, one of them was the Hyundai Tucson. I did test drive a new Toyota RAV4 as well as the Hyundai, but I liked the way the Hyundai handled better than Toyota’s RAV4. We did run into a few snags during the financing part of the sale, but Sandy Orlando was able to work with us, and for that I am extremely grateful.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy buying my car from Nassief Hyundai
Meet my needs and price for purchasing my fourth Hyundai vehicle and glad to be returning to the dealership in Jefferson Ohio Thanks again Mike Z
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
treated like part of the family
I have just bought my second car at nassief from Jarrod, He makes sure you understand everything on the car Explains the pricing and breaks it down so it is easy to understand. The service dept. is the best I have ever dealt with, They have a award winning service dept. with Sandy and Don.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hyundai Tucson
I had an excellent experience with Jarrod's help I found an awesome ride! Everyone there was very friendly and helpful. I will recommend this place to others. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfied Leasees
Jarrod was very attentive to our needs and was upfront in providing details of the deal that was given to us. We appreciate his diligent efforts!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Elantra Lease Review
Hyundai provided a great deal on my lease. I love my car and you absolutely cannot beat the price or customer service. Other salesmen I met with at other dealerships were not nearly as helpful or personable as Jared.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car