Reviews
Quick and professional. I only used them once but I have nothing bad to say about their service department.
Quick and professional. I only used them once but I have nothing bad to say about their service department.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Tucson felt quick and professional. Knowing that you have nothing but good things to say after just one visit means a lot to our service department. Danny Benage [email protected]
Service personnel were/are exceptional. They are professional, courteous and pay great attention to communicating the process.
Service personnel were/are exceptional. They are professional, courteous and pay great attention to communicating the process.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Your praise of our team’s communication during the service on your Tucson means a lot to our service team. We’re glad we could provide professional, courteous service at every step. Derrick Keller [email protected]
They were upfront with me. They noticed an issue with my car, that I wasn't aware of.
They were upfront with me. They noticed an issue with my car, that I wasn't aware of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our upfront communication and spotting that issue on your Santa Fe Sport reflects how our service team cares for every detail. Your five-star rating means a lot to us. Derrick Keller [email protected]
They were very excellent on my vehicle. I would recommend, anybody with a Hyundai, who has a issue , they were really excellent. They have my vote.
I was at the dealership a couple of weeks ago for replacement of the intake manifold & I was very well satisfied with my experience at the dealership. I was an auto dealer for the Chrysler Corp. so I understand the auto industry and I commend your methodology as superior to many other dealerships. Thank you. Joe Spear
I was at the dealership a couple of weeks ago for replacement of the intake manifold & I was very well satisfied with my experience at the dealership. I was an auto dealer for the Chrysler Corp. so I understand the auto industry and I commend your methodology as superior to many other dealerships. Thank you. Joe Spear
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that your intake manifold replacement on your Hyundai Sonata met your expectations means a lot to our service department. Your experience as a former Chrysler dealer and recognition of our methodology as superior to many other dealerships is truly appreciated. Derrick Keller [email protected]
I’m guessing that those reviews that are saying they had a great service department experience are getting nothing more than oil changes and tire rotations. I brought my Santa Cruz in for warranty work and the work I received was very sub-par. Clearly whom ever worked on my vehicle did not take pride in their work and shame on anyone there that said good enough, ship it. I will take my vehicle to another dealer to see if the poor quality repair can be corrected, I have my doubts.
I’m guessing that those reviews that are saying they had a great service department experience are getting nothing more than oil changes and tire rotations. I brought my Santa Cruz in for warranty work and the work I received was very sub-par. Clearly whom ever worked on my vehicle did not take pride in their work and shame on anyone there that said good enough, ship it. I will take my vehicle to another dealer to see if the poor quality repair can be corrected, I have my doubts.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Danny Benage [email protected]
Excellent! Everyone was very attentive and there wasn’t any crazy pressure. I’ve purchased 3 vehicles from Victory. I’d highly recommend them!
Excellent! Everyone was very attentive and there wasn’t any crazy pressure. I’ve purchased 3 vehicles from Victory. I’d highly recommend them!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Your mention of attentive service and a pressure-free atmosphere highlights how much we value a seamless buying experience. We’re honored you chose us for a third vehicle and hope you enjoy your new Hyundai Palisade Hybrid. Derrick Keller [email protected]
Don't care about customers. Did nothing to get me a loaner. Did not go above and beyond
Don't care about customers. Did nothing to get me a loaner. Did not go above and beyond
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Katie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Derrick Keller [email protected]
Salesman and manager and finance person all were super helpful to meet our needs. Glad we stopped in.
Salesman and manager and finance person all were super helpful to meet our needs. Glad we stopped in.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team enjoyed guiding you through the purchase of your new Hyundai Tucson. Knowing you felt supported by our sales, management, and finance teams means a lot to us. We’re glad you stopped by and appreciate you choosing our dealership for your new Tucson. Gregory Stechschulte Victory Automotive Group - Marketing [email protected]
In and out in half an hour.Replaced defective part,washed vehicle,no charge. Everyone at service desk was very pleasant!
In and out in half an hour.Replaced defective part,washed vehicle,no charge. Everyone at service desk was very pleasant!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that we got you in and out in half an hour, replaced the part, and washed your Santa Cruz at no charge means a lot to our service team. Tina and our service desk appreciate your kind words. Derrick Keller General Manager [email protected]
Great service and very professional staff. My car is always returned to me cleaner than it was when I dropped it off. Very knowledgeable and always quickly addresses any concerns I have.
Great service and very professional staff. My car is always returned to me cleaner than it was when I dropped it off. Very knowledgeable and always quickly addresses any concerns I have.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about your Kona coming back cleaner after every service appointment shows how much we care about those finishing touches. Hearing that our team addresses your concerns promptly and maintains a professional approach means a lot to us. Derrick Keller General Manager [email protected]