Wally's Ford of Seneca Falls

This is my 4th vehicle purchased from Fuccillo Ford . This was my first purchase online and they made it super easy! Everyone I worked with on the phone was fantastic. I highly recommend buying a car from Fuccillo. They are very easy to work with!

Went for 1st inspection after buying the car. Mechanics refused to return the keys and basically took the car from us for 2 HOURS! My son went from asking for the car back to DEMANDING the car back and they STILL would not give it to him. He even spoke with the manager but the keys were not returned. He was told it would cost over $700 to get the car to pass inspection. How could a car purchased one year previously need that amount of work? My son was livid. He called me 3 times while waiting for the car. During that time I called my previous mechanic and scheduled to have the inspection done by him. Now the crazy part! I took the car to my previous mechanic and the inspection passed with flying colors! So where was that $700 in repairs really needed? Why did it take over 2 hours to inspect my car? What reason did the mechanics have for refusing to give the car back to my son? We were told when purchasing the car that it had been fully inspected and any problems had been addressed. We were basically buying a brand new car even though it was pre-owned. At least that's what the dealership told us. So what's up? All I can say is beware. Keep track of your vehicle and If you are adamant about buying your car from Fuccillo it's your own downfall. We learned the hard way.

Very informative about what they were doing and what they found and recommendations. The service was great and easily to understand what they recommended. Definitely recommend.

Great service all around !! From sales to my service appointments . Highly recommend using Fuccillo for your automotive needs. Always a friendly environment and very quick service.

Great service and great people! Always friendly when we go in and everyone always talks to you ! Would recommend to anyone buying a car or needing work done

I purchased a Ford F150 from Fuccillo Ford of Seneca Falls. My experience there was great. My sales guy, Marcus, was amazing. No pressure from him what so ever. Laid back sales. Showed me several different vehicles that would work within what I wanted to spend. The finance manager worked extremely hard to make me happy with what I wanted. It was a wonderful experience. I recommend them to anyone and ask for Marcus to assist you in buying a vehicle

I bought an Explorer from this dealership roughly 2 months ago. The buying process was easy but the car came with no mats. The finance manager promised he would drop the mats off to us the following Sunday. A few weeks later and we had to call for them. When we received the mats they were mixed matched. They did not belong to our Explorer. I also was promised a second key and 2 months later I still do not have it. After reaching out to the dealership twice about it. I have contacted Ford themselves to complain about this dealership. I was also never told about the ford pass app. I expect top notch service when buying a car this expensive. I will never ever do business with a Fuccillo dealership again because of this experience. Promises were made and not kept.

Great experience! Marcus is so genuine and makes you feel very comfortable! The finance guy S was extremely helpful and knowledgeable! High-quality service, Thanx

Worst experience of my life. The sales person was rude, abrasive, and lied. I will never go there or recommend. Even ripped the papers out of my hand......... highly do not recommend. Honeslty would rate less then a one if possible.

The dealership was keeping up with all the requirements for the Covid 19 virus, The staff was helpful and it was stress free for me. I was treated well and respectful. Being a widow it could be overwhelming but not the case at Fuccillo. everyone was kind and thoughtful. I hope if people are in the market to buy a new car they will go to Fuccillo and enjoy the buying process.