Reviews
I was pleased my car was delivered before the expected
I was pleased my car was delivered before the expected date of delivery and I was pleased with the car
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review and your business! Enjoy your new ride!
After 3 calls to make sure that the car(s) we were
After 3 calls to make sure that the car(s) we were considering were still available, I arrived one hour after the last call to find out that NONE of them were. I can't stand the bait and switch tactic. I called to make sure you had what I was looking for so I didn't waste your time or mine. I would have appreciated the same in return. There are plenty of other dealerships that were honest about what they had available, I will give them my business even if it means a longer wait on the vehicle I'm looking for.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're so sorry to hear that your recent experience with us wasn't a good one. We pride ourselves at Matthews on a transparent experience and we are very sorry to hear that we did not deliver. We will address with our Team and work on our mistakes. Thank you for letting us know and we hope you find the vehicle you're looking for. If we can ever be of assistance in the future, please call our General Manager Ed Dupius directly at 518-847-0800.
Vanie was a pleasure to work with.
Vanie was a pleasure to work with. There was no pressure. She was upfront and kept me informed of the status of the deal while we awaited delivery. She made the lease process a breeze. I highly recommend her!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear you had a great experience with Vanie! Thank you for your business and the great review!
Andre was great, helped with the test drive, knew the
Andre was great, helped with the test drive, knew the product very well and followed through on the details
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just purchased my new 2022 Sorento yesterday!
Just purchased my new 2022 Sorento yesterday! Vanie is an excellent sales person. Finance Department was quick and easy. Looking forward to a long relationship with this Kia dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andre Porter was a fantastic salesman!
Andre Porter was a fantastic salesman!! There were a lot of people there that day. He met me as soon as I came in, He was very attentive, easy to work with, and answered all of my questions. I would definitely come back to do business with Andre!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I drove from Rochester NY to trade in my Leased soul
I drove from Rochester NY to trade in my Leased soul 2020. My salesperson did a great job considered how many other people he was helping. I will always choose Fuccillo no matter where it is. Great job with great respect for what we needed and was provided. 10s all around in all categories.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I initially worked with Brett Kula.
I initially worked with Brett Kula. My experience could not have been better. They provided the exact model I was looking for at the right price and the entire transaction was nothing but positive. I would definitely work with Fuccillo Kia again. Love my Sportage so much I may get a second one for my wife.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The sales rep was friendly and so easy to work with.
The sales rep was friendly and so easy to work with. Made buying a car so easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andrew was easy to do business with; informative,
Andrew was easy to do business with; informative, friendly, no pressure, and thorough with information and questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car