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Matthews Hyundai of Schenectady

(3,485 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 4 awards
2020 state dealer award
2023 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award
New (518) 631-4867 (518) 631-4867
Used (518) 631-4962 (518) 631-4962
Service (518) 631-4968 (518) 631-4968

Reviews

(3,485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Hyundai of Schenectady from DealerRater.

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Howard and the staff were excellent except one lady who

Howard and the staff were excellent except one lady who was rude and nasty. We appreciate the dedication and communication we had

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

The service was good.

The service was good. The people are real helpful. Good place for car servicing. Highly recommended.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Siam- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

From sales to servicing, very prompt, professional and

From sales to servicing, very prompt, professional and courteous. I have been satisfied with their service for the past 3 years since moving Upstate. In addition, I made two purchases and they offered nothing less than excellent customer service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

Had a very good experience at Matthews Hyundai trading in

Had a very good experience at Matthews Hyundai trading in my lease and getting a new one. Jevon was very helpful every step of the way.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Louie- Thank you for choosing Matthews Hyundai of Schenectady for your automotive needs. We are thrilled to hear about your positive experience with Jevon. Congratulations on your new vehicle! We appreciate your kind words.

I'm not sure why I was advised to drive the 45 Minutes to

I'm not sure why I was advised to drive the 45 Minutes to your location when you knew what car I was calling about. When you knew you didn't have the machine to hook it up to. The girl who answered the phone knew the issue with my car. Then to receive a call that my car was in the shop, and received a call an hour later that my car was done and ready for pick up. To be advised that nothing was done. I would like the $100 feet that I have to pay to another dealership who did their job and completed the work.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

Marquees was wonderful as was his intern.

Marquees was wonderful as was his intern. So helpful. This is my 4th car I’ve purchased here! Can’t imagine going anywhere else

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for choosing Matthews for your automotive needs. We are thrilled to hear about your positive experience with Markquese. Congratulations on your new vehicle! We appreciate your kind words.

Timely.

Timely. Friendly. Courteous. Efficient Howard was very helpful and extremely knowledgeable. I knew my car was in good hands.

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  • Overall experience 5.0
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Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

Great experience with Joshua and everyone else.

Great experience with Joshua and everyone else. Joshua should get a promotion. He is definitely an asset to your company and represents you well.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi-We’re so glad to hear you had a great experience with Joshua! We appreciate your business and hope you enjoy your new ride!

Heather was extremely helpful to deal with.

Heather was extremely helpful to deal with. She thoroughly reviewed all aspects of the sale with us.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with Heather! Thank you for your business and the great review!

Dejon was very helpful and courteous and demonstrated

Dejon was very helpful and courteous and demonstrated some features of the car for us. Service was done in a timely manner and we appreciated the reset of the Bluelink. Heather also answered some questions for us.

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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Hi Donna- We’re so glad to hear you had a great experience with Dejon! Thank you for your business and the great review!