Reviews
Howard and the staff were excellent except one lady who
Howard and the staff were excellent except one lady who was rude and nasty. We appreciate the dedication and communication we had
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
The service was good.
The service was good. The people are real helpful. Good place for car servicing. Highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Siam- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
From sales to servicing, very prompt, professional and
From sales to servicing, very prompt, professional and courteous. I have been satisfied with their service for the past 3 years since moving Upstate. In addition, I made two purchases and they offered nothing less than excellent customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
Had a very good experience at Matthews Hyundai trading in
Had a very good experience at Matthews Hyundai trading in my lease and getting a new one. Jevon was very helpful every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Louie- Thank you for choosing Matthews Hyundai of Schenectady for your automotive needs. We are thrilled to hear about your positive experience with Jevon. Congratulations on your new vehicle! We appreciate your kind words.
I'm not sure why I was advised to drive the 45 Minutes to
I'm not sure why I was advised to drive the 45 Minutes to your location when you knew what car I was calling about. When you knew you didn't have the machine to hook it up to. The girl who answered the phone knew the issue with my car. Then to receive a call that my car was in the shop, and received a call an hour later that my car was done and ready for pick up. To be advised that nothing was done. I would like the $100 feet that I have to pay to another dealership who did their job and completed the work.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.
Marquees was wonderful as was his intern.
Marquees was wonderful as was his intern. So helpful. This is my 4th car I’ve purchased here! Can’t imagine going anywhere else
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for choosing Matthews for your automotive needs. We are thrilled to hear about your positive experience with Markquese. Congratulations on your new vehicle! We appreciate your kind words.
Timely.
Timely. Friendly. Courteous. Efficient Howard was very helpful and extremely knowledgeable. I knew my car was in good hands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.
Great experience with Joshua and everyone else.
Great experience with Joshua and everyone else. Joshua should get a promotion. He is definitely an asset to your company and represents you well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi-We’re so glad to hear you had a great experience with Joshua! We appreciate your business and hope you enjoy your new ride!
Heather was extremely helpful to deal with.
Heather was extremely helpful to deal with. She thoroughly reviewed all aspects of the sale with us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- We’re so glad to hear you had a great experience with Heather! Thank you for your business and the great review!
Dejon was very helpful and courteous and demonstrated
Dejon was very helpful and courteous and demonstrated some features of the car for us. Service was done in a timely manner and we appreciated the reset of the Bluelink. Heather also answered some questions for us.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Donna- We’re so glad to hear you had a great experience with Dejon! Thank you for your business and the great review!