Luther Mazda of Lee's Summit

If I based my review on solely dealing with service, it would be 5 stars. Nathan in service was great to work with Had a few hiccups with a used vehicle purchase and getting a repair done/approved by management, but at the end of the day it was completed. Happy with my Cx5.

I would like to thank everyone that helped and put up with us . We did several test drives to make sure we got the right vehicles for us . At one time we had 4 people working with us, definitely satisfied with our selection of vehicles and the sales team. Thank you all .

I can't say enough good things about Mark and the staff at Mazda of Lee's Summit. They went above and beyond for me. If you're looking for a new car, and want to work with someone who cares more about you than the sale then this is the place for you. Thank you Mark, and Lee's Summit mazda.

New Mazda CX-90 was purchased at this dealer, Luther Mazda of Lee's Summit. The dealership and our Product Specialist Shay were great. They understood what we were seeking, understood the 6 SUVs we were evaluating and knew how the CX-90 stood up on features, technology and performance. Further, they were very accommodating with our questions and 4 test drives of different CX-90 models. Last, they located the Mazda we sought and were able to get it quickly. We recommend Shay and the team at Luther Mazda, Lee's Summit, Missouri.

They were very polite, it was obvious they enjoyed their job. They gave us space to make decisions! Thank you

We purchased a Volvo yesterday with the help of a very friendly, knowledge young man. Isaiah Henderson went out of his way to make sure we had everything we needed and we were always comfortable. Great salesman to work with.

I purchased my Mazda CX-5 in 2019 before it was Luther's. I was not impressed with that aspect a lot of errors. But the service department has always been great. When I call to schedule an appointment for Maintenace, they always work with my time frame. Service department employees are friendly, and I know everything will be taken care of.

I would like to edit this review. I was contacted by the sales manager at Luther Lee's Summit Sean(sp) Hanson whose customer service was outstanding. He took the time to truely listen to why I was frustrated and went above and beyond to fix the issue. He stated that his ultimate goal was to improve the customer service and experience at Luther's and if he continues to focus on this as he did with me I do believe he will greatly improve this dealership. I am changing my review rating to a 4 star based on Sean alone at this time and the belief that he will head this dealership in the right direction I don't normally write reviews but felt compelled to write this. I started this process with Eddy's Mazda where I put down a deposit for a car in transit (2022 CX 5 Premium Plus). One of the reasons I bought from here is that they had a lifetime warranty that came with the purchase of the car. I was not made aware at any time that this dealership was selling to Luther's until the car came in and it was available for me to pick up. To my dismay I found that this dealership did not offer the warranty nor did they offer me anything to make up for this. I also then found out via text messages from my sales associate that my car did not come with the SD card for the navigation system and was told I would have to purchase that. I even asked my sales person via text how much that would cost and never received an answer. I know that at this time dealerships are in control but someday they will have a glut of cars again and will be begging for business. I feel that since I was never told of the sale of this dealership and the loss of the lifetime warranty that they should have at least thrown in the SD card for the navigation system. Also when the paperwork came in they called me and told me that I could not pick it up at the dealership I bought the car I would have to pick it up at the other dealership they bought which was 45 minutes away from me. I did demand they get the paperrwork to where I bought it but it took me getting upset to get that done. Once they have your money and/or loan you no longer mean anything.

Wow worked with us so well. We purchased a 2023 CX-50 off the show room floor. Santino worked so fantastically to get us a deal we wanted. The new manager Tyron even went to bat for us with Mazada to get us the CX-50. Reggie in the finance office got us what we wanted in the loan and services. All I can say again is wow.

What started as a great buying experience, only due to salesman Mykal, turned quickly into the worst car buying experience I have EVER had. Went on a Monday to look at my first Mazda, specifically a CX-30, and explained from the very beginning that I was selling my personal car on Saturday and would purchase their car that day. Mykal was great and let me clarify, he did NOTHING WRONG. He showed me the car and I told him that I would think about it overnight. I ended up calling Tuesday and letting him know that I wanted to start the buying process on a silver preferred package so when mine was sold everything would be ready to go. They told me I couldn’t order one(I preferred the Soul Red), which I found out from Mazdas own website was a lie. So Wednesday they call me with interest rate from Mazda and I knew they were holding 2 points. Asked for the bank call sheet and the manager got hateful about it telling me it was internal only, which is crap, but decided I was going to refinance anyways. Samantha told me I needed to put a $500 refundable deposit down to hold the vehicle until that Saturday at close, which I gladly did. I get a call the evening before I am supposed to pick it up that “the sales manager thinks it would be in the dealerships best interest to refund your deposit because we have someone who is here and wants your car.” At this point, I’m fuming mad. I was told by Samantha the deposit was good until Saturday at close, you’ve taken that $500 from me, and now the evening before I’m supposed to pick up the car literally in the morning you want to sell it to someone else. I explained this to them and they are starting to show the true Eddy’s colors at this point. So I allowed the deposit to be refunded, mind you it took almost a week, and went to another Mazda dealer that had the exact car I wanted, was more than willing to show me the call sheet and didn’t hold my 2 points on interest from the beginning, and actually treated me with respect and great customer service. Eddys should be ashamed of their staff, minus Mykal. They are liars and con artists. I will never, ever recommend them.