Luther Mazda of Lee's Summit

If we could give Luther Mazda in Lee's Summit a 10 star we would! Car dealerships are incredibly stressful for me, and I have been dreading looking for a new car. We were greeted by our salesman John, who offered to show us any car we wanted. John was not pushy with trying to sell us a car and genuinely seemed like he wanted to help us find what we were looking for. He was very kind and knew we really wanted a Mazda and worked alongside the sales manager, Shaun, to make it possible. John took the time showing us every feature of the car, walked us through downloading the Mazda app onto our phones, and just made the experience really great. The sales manager Shaun, also knew we really loved the car, and worked with us on a final price which we are thankful for, because we LOVE our new car! Mark, the sales consultant was also very helpful/thorough, providing us all our options for warranties and finally closing out the deal. All 3 of them, made the process easy, the customer service was amazing, and we left satisfied with our purchase. I am incredibly glad we made our first stop at this dealership before going anywhere else. Thank you!

Came to compare a used car on your lot to another at a different dealer with the plan to buy one of them. When we started talking about price, he said, "We really only have a couple hundred dollars to deal with on used cars." Told him that we had just looked at the same car from another dealer (just different outside color) for over $2,000 less and they would deduct the dealer admin fee. His response was, "We can't compete with that." The attitude that came cross from John was that he thought we were making it up and he just really didn't even care. Wouldn't purchase at Luther Mazda now even if they lowered the price. If you want me to spend $40,000 or more at your dealership, you should act as if you care - whether we can agree on a price or not - and we did NOT get that impression. No recommendations for people to go to Luther Mazda from us.

If I based my review on solely dealing with service, it would be 5 stars. Nathan in service was great to work with Had a few hiccups with a used vehicle purchase and getting a repair done/approved by management, but at the end of the day it was completed. Happy with my Cx5.

I would like to thank everyone that helped and put up with us . We did several test drives to make sure we got the right vehicles for us . At one time we had 4 people working with us, definitely satisfied with our selection of vehicles and the sales team. Thank you all .

I can't say enough good things about Mark and the staff at Mazda of Lee's Summit. They went above and beyond for me. If you're looking for a new car, and want to work with someone who cares more about you than the sale then this is the place for you. Thank you Mark, and Lee's Summit mazda.

New Mazda CX-90 was purchased at this dealer, Luther Mazda of Lee's Summit. The dealership and our Product Specialist Shay were great. They understood what we were seeking, understood the 6 SUVs we were evaluating and knew how the CX-90 stood up on features, technology and performance. Further, they were very accommodating with our questions and 4 test drives of different CX-90 models. Last, they located the Mazda we sought and were able to get it quickly. We recommend Shay and the team at Luther Mazda, Lee's Summit, Missouri.

They were very polite, it was obvious they enjoyed their job. They gave us space to make decisions! Thank you

We purchased a Volvo yesterday with the help of a very friendly, knowledge young man. Isaiah Henderson went out of his way to make sure we had everything we needed and we were always comfortable. Great salesman to work with.

I purchased my Mazda CX-5 in 2019 before it was Luther's. I was not impressed with that aspect a lot of errors. But the service department has always been great. When I call to schedule an appointment for Maintenace, they always work with my time frame. Service department employees are friendly, and I know everything will be taken care of.

I would like to edit this review. I was contacted by the sales manager at Luther Lee's Summit Sean(sp) Hanson whose customer service was outstanding. He took the time to truely listen to why I was frustrated and went above and beyond to fix the issue. He stated that his ultimate goal was to improve the customer service and experience at Luther's and if he continues to focus on this as he did with me I do believe he will greatly improve this dealership. I am changing my review rating to a 4 star based on Sean alone at this time and the belief that he will head this dealership in the right direction I don't normally write reviews but felt compelled to write this. I started this process with Eddy's Mazda where I put down a deposit for a car in transit (2022 CX 5 Premium Plus). One of the reasons I bought from here is that they had a lifetime warranty that came with the purchase of the car. I was not made aware at any time that this dealership was selling to Luther's until the car came in and it was available for me to pick up. To my dismay I found that this dealership did not offer the warranty nor did they offer me anything to make up for this. I also then found out via text messages from my sales associate that my car did not come with the SD card for the navigation system and was told I would have to purchase that. I even asked my sales person via text how much that would cost and never received an answer. I know that at this time dealerships are in control but someday they will have a glut of cars again and will be begging for business. I feel that since I was never told of the sale of this dealership and the loss of the lifetime warranty that they should have at least thrown in the SD card for the navigation system. Also when the paperwork came in they called me and told me that I could not pick it up at the dealership I bought the car I would have to pick it up at the other dealership they bought which was 45 minutes away from me. I did demand they get the paperrwork to where I bought it but it took me getting upset to get that done. Once they have your money and/or loan you no longer mean anything.