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Nucar Volkswagen of Norwood

(660 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00pm–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (833) 252-6603 (833) 252-6603
Used (833) 597-0502 (833) 597-0502
Service (833) 247-6936 (833) 247-6936

Reviews

(660 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nucar Volkswagen of Norwood from DealerRater.

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Friendly greeting, kept me updated, wonderful customer

Friendly greeting, kept me updated, wonderful customer service. Very knowledgeable and fair pricing. Great overall experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're so glad you had a great experience and appreciated the service and pricing. We hope to see you again!

Helpful, answering questions without a runaround .

Helpful, answering questions without a runaround .information that I understand . Would recommend to my friends if they are looking

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your kind words! We're glad we could provide clear, straightforward information and make your experience a positive one. We truly appreciate your recommendation!

I bought a car last week from Nucar VW Norwood.

I bought a car last week from Nucar VW Norwood. My salesman was Matt DeLeo .He was a pleasure to deal with and very knowledgeable. If you are planning on buying or leasing a car I highly recommend this dealership and salesman. Sincerely Andy Gorton

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Andy! We’re thrilled to hear you had a great experience with Matt DeLeo. Your recommendation means a lot, and we hope you enjoy your new car!

I stopped into NuCar VW to check out a Hyundai EV.

I stopped into NuCar VW to check out a Hyundai EV. After a deal was made there were a couple unforeseen issues that came to light. Matt and the sales management there went out of their way to make things right. Great customer service and I will absolutely buy from Matt again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're glad to hear Matt and our sales team were able to turn things around and ensure you had a positive experience. We appreciate your trust and look forward to helping you again in the future!

It's the first experience I had with the dealership

It's the first experience I had with the dealership because I had taken my car in for a recall. The staff was very easy to work with, they did the repair in the time estimated and I found out they have Lyft to shuttle customers back-and-forth to their homes! It was great to find that out as I live close enough to take advantage of the service. My beloved little Beetle drove beautifully after the repair. And the best part?? I got a free car wash! My nuisance repair turned into the best day. I found out all about Norwood VW and the great service they provide. I do want to mention the service person that helped me. He was a wonderful young man. He was polite, friendly and professional. Norwood VW is very lucky to have him as an employee. Please let him know you appreciate him. Also, the Lyft drivers were very good that day. I don't remember their names, but both were excellent drivers, personable and professional. I love my little Beetle as I've driven the new ones ever since 1998 when they first came out. In the nearly 30 years, I have only required four of them as they are fabulous cars, very dependable and attractive. I hope Volkswagen reconsiders their decision to stop making them. My car is relatively new, but when I need a new car, I would love to replace my Beetle with a new GAS-POWERED Beetle. I will NOT buy an electric one if they are re-issued as only electric. I realize some people prefer electric cars, however, I am NOT one of them. Thank you for your time and your great service. Sincerely, Joan K. DeLuca

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful and detailed review, Joan! We’re thrilled to hear you had such a positive experience with our team and are enjoying your Beetle even more after your visit. We’ll be sure to pass your kind words along to our service staff. We look forward to seeing you again!

Great customer service and was very kind and friendly.

Great customer service and was very kind and friendly. He was very knowledgeable And seems to know what he was doing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're glad you had a positive experience and felt well taken care of. We appreciate your support!

Drew the salesman was engaging and obliged my requests to

Drew the salesman was engaging and obliged my requests to see the list of cars I brought in.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We're glad Drew was accommodating and made the experience enjoyable. We appreciate your feedback!

I have not utilized the service department since it

I have not utilized the service department since it became under Nucar. I have used this dealership in it's earlier incarnations to service my prior VW's with good results. I have rated the people whom I dealt with during the purchase of my 2024 ID.4, which was a very good experience.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad to hear you had a great experience purchasing your 2024 ID.4 and appreciate your continued support over the years. We hope to provide the same great service if you choose to visit our service department in the future!

Great service, great communication through the whole

Great service, great communication through the whole process. Never had to call and question what was going on or what the next steps were.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're so glad to hear the communication was smooth and clear throughout the process. We appreciate your kind words!

Everything was great thanks my wife loves her car.

Everything was great thanks my wife loves her car. Please contact her in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're so glad your wife loves her car. We'll be sure to stay in touch—let us know if you need anything in the meantime!