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Turn Auto Mall

(16 reviews)
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 11:00am–5:00pm
(516) 874-6698 (516) 874-6698

Reviews

(16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Turn Auto Mall from DealerRater.

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Had purchased a new car from their selection of high end

Had purchased a new car from their selection of high end used cars. My guy was particularly helpful in getting what I wanted from the start making the whole process painless and hassle free, thanks Star, I would recommend Turn Auto if you're interested in used high end luxury without the high end price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Turn Auto has a select inventory of choice high end used

Turn Auto has a select inventory of choice high end used cars and SUVs. And the personal are friendly and very respectful. Star is my guy, he will bend over backwards to make me happy with my purchase . This has been the best experience I ever had buying a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nik inappropriately reached for my xxxxx.

Nik inappropriately reached for my xxxxx. Disgusting and unprofessional. Awful smell, slurred speech, vaped indoors. Great dealership otherwise

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I got my AMG GLE 43 At first I was skeptical because of

I got my AMG GLE 43 At first I was skeptical because of some of the bad reviews but they got me right ! Thanks turn auto mall|

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently purchased a 2020 Audi Q8 from Turn Auto Mall,

I recently purchased a 2020 Audi Q8 from Turn Auto Mall, and I couldn't be more pleased with my experience! I got an amazing price and a great APR rate. Jesus, Arthur, and Elysha were fantastic to work with—professional, friendly, and knowledgeable. They made the entire process smooth and easy. I highly recommend this dealership to anyone looking for a great deal and top-notch service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Terrible Experience - Do Not Trust This Dealership I

Terrible Experience - Do Not Trust This Dealership I had an awful experience with this dealership. They promised me a specific car, but instead of delivering on their promise, they ran my credit without my consent and then ghosted me for weeks. I repeatedly tried to get in touch, but no one responded or provided any updates. The salesperson I dealt with, Jesus Castro, was incredibly unprofessional. He told me he would call me back in 15 minutes with information, but he never called me back—not even to this day. To make matters worse, I later discovered that the car was no longer on their website, meaning they sold it to someone else without informing me. This dealership’s customer service is absolutely horrible, and their lack of transparency and accountability is unacceptable. If you’re considering doing business here, beware of broken promises, unauthorized credit checks, and unprofessional behavior. I wouldn’t recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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My name is Keisha and I came in today on Halloween was

My name is Keisha and I came in today on Halloween was 50/50 to purchase a vehicle I was looking at. Well I ended up purchasing the vehicle. I had a great experice thanks to Authur and Bryant. They were very help with me being unsure as to what I wanted to do. Go check them out. You will get a great price and a great experience!!! 🙌🏽

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I strongly advise you to avoid this dealership and save

I strongly advise you to avoid this dealership and save yourself the hassle. I genuinely hope that one day the police will look into their practices. 1. The online prices are misleading; they will add an additional $6,000 to the quoted price once you arrive, leaving you feeling deceived when you question the sudden increase. 2. The level of unprofessionalism is alarming. During my experience, I felt like I was in the middle of a gang operation. I almost called 911 because they refused to refund my money after I waited over two hours for it to be returned via Zelle. I felt unsafe surrounded by these dishonest and incompetent dealers who lacked basic courtesy. 3. I have visited many dealerships in my lifetime, but this was by far the worst experience I've ever had. You will spend a long time waiting—not because they are selling lots of cars, but because they engage in endless arguments trying to convince you of their terms. Save your time and resources; look elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Absolute waste of time, don't even bother.

Absolute waste of time, don't even bother... I've contacted them many times trying to get the advertised price (no luck). All prices you see online is just an abstract number. And even with all the fees on top, they don't want to sell you a car - instead they pushing their own finance. Seems like a finance scam artists - I would advice to send few inspectors that way -> Stay away from this place!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Turned off engine light before purchase.

Turned off engine light before purchase. Never provided warranty information. Car price is not accurate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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