Vision Kia East Rochester

They were helpful to resolve an issue with my maintenance plan through Kia! Thank you!

Vision Kia East Rochester service department did an amazing , quick , sufficient job with my vehicle. Thank you for taking care of my car!

Communication and customer service was great. Ziad in particular was excellent and did a great job working through a complicated deal with me. I felt like they went above and beyond every step of the way.

I've been coming here for years and really trust the mechanics to keep me safe in my vehicle. However this time I felt very taken advantage of with the amount of work recommended. The service attendant knew I wanted to speak to someone in sales to find the value of my car. However since I approved services on my car first she didn't show me the courtesy to pause service to talk with the sales rep. She went ahead with the services and by the time I spoke with the sales rep to learn my car was worth less than my repair, many services were already completed.

Very friendly sales staff (Adam) and sales manager. Finance/Extended Warranty sales pitch was an "interactive video" slog and very pushy/incredulous that we wouldn't want extended warranty/service plans! The guy doing it was nice enough, but we had to turn it down multiple times and refuse to press buttons on a screen until it represented what we wanted. I wouldn't wish that experience on anyone.

They crew did a good job, I had auto zone do a computer survey of the engine trouble light. It came up as a fuel injector. After they had located the issue they had to wait for the parts. They gave a loaner until it was ready later that day. All in all a good day. Covered under warranty.

From the start of the service experience - everyone was so attentive and kept me informed of when I'd be done and what was happening with the vehicle.

Please leave me alone, your service was a very painful process and I will not be back

The customer service was very good from.start to to finish and the technician who fixed my car did a great job.

Very friendly front end employees!!! They were all very knowledgeable answering all my questions! Clean and neat appearances.