Reviews
Write a reviewFrom the communication to the personal service A+++ Rick
From the communication to the personal service A+++ Rick Shores was on his A game. Got use in a Ram 1500 . What a Awesome group of people . John Handled paper work like a boss. We will be back for all our needs from here on. Dealership was so customer oriented then any dealt with so far. We are so happy. Jimmy and Tina
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pohanka CDJ of Salisbury MD, I appreciate The High
Pohanka CDJ of Salisbury MD, I appreciate The High Quality customer service. Akwan made us feel like good Friends from way back, I would definitely feel safe calling him family. Thank you Jason Mock, for introducing me to Akwan. Looking forward to our next purchase. I recommend Pohanka, to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gary Herr was a great salesman
I have purchased 2 vehicles from Gary Herr at Pohanka CDJR recently. They were the easiest car buying experiences I’ve had! Very professional and had everything lined up and ready before my arrival! Highly recommend getting in touch with Gary if you’re looking for a vehicle in the Salisbury area. If you’re not it’s worth a call and the drive!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Do not go here !!
Went into the dealership looking to trade my car in , and was not able to make a deal. The salesperson called the next day and said the GM would resubmit the deal , was told it would take 24 hrs for a decision so I tried several times to get an answer and no one kept me informed. I was told “ I’m working on it with my manager “. And still no response, I guess they don’t really care about the customer! I will not be giving Pohanka my business in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
service done right
although the sales personel were extremely , they truly made an effort to let you know they were concerned and attentive to the customers needs, questions, and concerns, although there was a great concern on my end, the sales team, service manager, sales manager and GM all worked together to resolve the issue in a calm, and courteous manner. I cannot thank the team, especially Gus enough for everything they have done throughout the whole buying process. He was able to get me the vehicle I wanted at a fair price, with a smile, and dedication to serve and maintain a customer. This team really does go the extra mile to make things right and ensure the customer is 100% satisfied.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great buying experience
Very friendly and very helpful. I would definitely buy a car from them again. The process was prompt, efficient and easy. Our salesman, Donald, was great to work with and had a great sense of humor. Jen, the sales manager made the whole deal very smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy to hear that, Matt! Thanks for the amazing feedback! We'll be sure to thank Jen and Donald! Congratulations on your new ride - enjoy!
Stafford Jeep and Rams great Customer service
The best buying experience I ever had the whole process buying a car taking less than 2 1/2 hours great customer service from Rachel Stafford team’s
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are absolutely delighted to hear that, Mark! Thank you for taking the time to write such a nice review. If there is ever anything else that we can assist you with, please do not hesitate to let us know. Thanks again and congratulations!
Great service
Took my Mini Cooper in for scheduled service and an oil change. Took a little longer than expected as they were short handed that day. They graciously discounted the bill for my inconvenience. Everything was done well and professionally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so happy to hear about your experience, thank you! Please always feel free to let us know if there is ever anything else that we can assist you with in the future! Thanks again - see you next time!
Awesome place
Went to Salisbury for my service to my Dodge charger. Very fast and Jen was very professional and attentive. Nice and smiling. Very good experience. Would recommend 100% to everyone. I actually enjoy going there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Juanita! We're delighted to hear that you enjoyed your experience with Jen in our service department. We'll be sure to thank her for providing you with such great service. If there is anything else that we can help you with, please feel free to let us know. Thanks again - see you next time!
Love our Dodge Ram 2500!
This was probably the most enjoyable experience we've ever had buying a vehicle! Everyone from our sales associate Rachel to the rest of the team at Safford was amazing to work with. We feel we got the best deal and believe me we have looked everywhere for a new truck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're absolutely thrilled to hear that, thank you and congratulations!