Skip to main content

Pohanka CDJR Salisbury

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (79 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (79 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

From the communication to the personal service A+++ Rick

From the communication to the personal service A+++ Rick Shores was on his A game. Got use in a Ram 1500 . What a Awesome group of people . John Handled paper work like a boss. We will be back for all our needs from here on. Dealership was so customer oriented then any dealt with so far. We are so happy. Jimmy and Tina

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Pohanka CDJ of Salisbury MD, I appreciate The High

Pohanka CDJ of Salisbury MD, I appreciate The High Quality customer service. Akwan made us feel like good Friends from way back, I would definitely feel safe calling him family. Thank you Jason Mock, for introducing me to Akwan. Looking forward to our next purchase. I recommend Pohanka, to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Gary Herr was a great salesman

I have purchased 2 vehicles from Gary Herr at Pohanka CDJR recently. They were the easiest car buying experiences I’ve had! Very professional and had everything lined up and ready before my arrival! Highly recommend getting in touch with Gary if you’re looking for a vehicle in the Salisbury area. If you’re not it’s worth a call and the drive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Do not go here !!

Went into the dealership looking to trade my car in , and was not able to make a deal. The salesperson called the next day and said the GM would resubmit the deal , was told it would take 24 hrs for a decision so I tried several times to get an answer and no one kept me informed. I was told “ I’m working on it with my manager “. And still no response, I guess they don’t really care about the customer! I will not be giving Pohanka my business in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

service done right

although the sales personel were extremely , they truly made an effort to let you know they were concerned and attentive to the customers needs, questions, and concerns, although there was a great concern on my end, the sales team, service manager, sales manager and GM all worked together to resolve the issue in a calm, and courteous manner. I cannot thank the team, especially Gus enough for everything they have done throughout the whole buying process. He was able to get me the vehicle I wanted at a fair price, with a smile, and dedication to serve and maintain a customer. This team really does go the extra mile to make things right and ensure the customer is 100% satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great buying experience

Very friendly and very helpful. I would definitely buy a car from them again. The process was prompt, efficient and easy. Our salesman, Donald, was great to work with and had a great sense of humor. Jen, the sales manager made the whole deal very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are so happy to hear that, Matt! Thanks for the amazing feedback! We'll be sure to thank Jen and Donald! Congratulations on your new ride - enjoy!

Stafford Jeep and Rams great Customer service

The best buying experience I ever had the whole process buying a car taking less than 2 1/2 hours great customer service from Rachel Stafford team’s

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are absolutely delighted to hear that, Mark! Thank you for taking the time to write such a nice review. If there is ever anything else that we can assist you with, please do not hesitate to let us know. Thanks again and congratulations!

Great service

Took my Mini Cooper in for scheduled service and an oil change. Took a little longer than expected as they were short handed that day. They graciously discounted the bill for my inconvenience. Everything was done well and professionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're so happy to hear about your experience, thank you! Please always feel free to let us know if there is ever anything else that we can assist you with in the future! Thanks again - see you next time!

Awesome place

Went to Salisbury for my service to my Dodge charger. Very fast and Jen was very professional and attentive. Nice and smiling. Very good experience. Would recommend 100% to everyone. I actually enjoy going there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 1 found this review helpful. Did you?
Yes No
Dealer response

Hello Juanita! We're delighted to hear that you enjoyed your experience with Jen in our service department. We'll be sure to thank her for providing you with such great service. If there is anything else that we can help you with, please feel free to let us know. Thanks again - see you next time!

Love our Dodge Ram 2500!

This was probably the most enjoyable experience we've ever had buying a vehicle! Everyone from our sales associate Rachel to the rest of the team at Safford was amazing to work with. We feel we got the best deal and believe me we have looked everywhere for a new truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're absolutely thrilled to hear that, thank you and congratulations!