Reviews
We had a great experience and Ali was very knowledgeable
We had a great experience and Ali was very knowledgeable and helpful. We would definitely come back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Provided great customer service and Jesus did everything
Provided great customer service and Jesus did everything he could to work with me on the sale. The finance department was great as well, they got me a fantastic rate!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello P. Miller, We are so happy to hear that you enjoyed your recent experience with our team here at Safford Brown Kia Manassas. We'll be sure to pass along your very kind words. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know! Thank you
Personable staff.
Personable staff. Highly efficient and informative. Physical plant is inviting and clean. Excellent salesperson, John Sasso. Willingness to go the extra mile to fill customer requests.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave such kind words about our dealership and your experience here. If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again!
The service is to busy, I take my car in a month ago with
The service is to busy, I take my car in a month ago with driver side tire low on pressure. They did the recall on the vehicle and add air to tire. They didn't check on why it was losing air. When I toke it on for the tire. They find nail in the tire and I would have to pay for the repair. The tire have been losing pressure from day one with vehicle
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello powerm800, We are very sorry to hear that we missed the nail in your tire. Please feel free to reach out to our management team at your convenience at 703.331.8080 to discuss further.
Bought a Kia Telluride from John Sasso.
Bought a Kia Telluride from John Sasso. John was great and very helpful. The buying process was very efficient. John even helped us entertain our 2 year old while we were signing papers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ryan! Thanks for the amazing feedback about your recent experience with John while purchasing your Telluride! We're delighted to learn that you are happy with the service that you received. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Congratulations - we hope that you and your family enjoy it!
Thank you so much Ali for your great work and help.
Thank you so much Ali for your great work and help. Ali was very helpful, kind and generous. Thank you again for taking care of me and finding me a good car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your very kind feedback with us. We will be sure to pass it along to Ali. If there is ever anything else that we can assist you with in the future, please feel free to let us know.
John Sasso is amazing.
John Sasso is amazing. My wife and I adore him and always go to him. He has taken care of us since 2017. He is a man of integrity, family oriented, kind a man, and just the best salesman. I would highly recommend him to everyone. Do reach out to him, you would not regret it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the amazing feedback regarding your experience with John! We'll be sure to pass along your very kind words. Please let us know if there is anything else we can assist you with in the future. Congratulations - Enjoy!
I had my tire fixed at Safford Kia under warranty, and
I had my tire fixed at Safford Kia under warranty, and they were very professional and courteous and even washed my car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that, Carla! Thank you for your feedback and please let us know if there is ever anything else that we can assist you with in the future!
Ali was a wonderful salesperson and was happy to answer
Ali was a wonderful salesperson and was happy to answer all of our questions. The dealership was clean and neat. There were several workers dealing with other customers. Only complaint was I had called several times the week before about the vehicle, confirming the price and appointment and interest in the car and when arrived, they didn’t seem to know what was going on. The car was also filthy dirty when shown it.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello there, Thank you for taking the time to share your experience with us regarding your recent experience with Ali at our dealership. We are very sorry to hear that the vehicle was not cleaned up before they showed it to you and that there was some confusion upon your arrival. Your feedback is very important to us and will be given to our management team to review for improvements to our process to better assist our clients moving forward. Please reach out with any questions or concern that you may have.
Terrible customer service, unprofessional, and I would
Terrible customer service, unprofessional, and I would NEVER recommend this dealership to anyone. If you want to experience mistreatment, not be valued as a customer, and ran out the door, this is the place to be.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Chai, We are very sorry to hear that you are unhappy with your recent experience at our dealership. Your feedback is very important to us and has been given to our management team to review. Please feel free to reach out to our General Manager, Coslyn Ceballos at your convenience at 703.331.8080 to discuss further.