Safford Brown Kia Manassas

This is a very helpful team. They are knowledgeable and their customer service is excellent. I recommend this place for anyone looking for a good car. I got a Mazda cx30 from here.

New to the area, I've been there a few times for service on our 2021 Kia Soul. the majority of the people I've dealt with are welcoming and attentive to my needs. I'm not going anywhere else.

The majority of my sale/process was done online. While the experience itself was generally straightforward and the staff were friendly, I'm giving 1 star for the following reasons: 1. Estimated lease payment based on the parameters I gave on their website was not offered after credit check and I had the satisfactory required credit score and could not be explained. Was offered $100/mo more originally. Sales person tried to explain it as needing the required down payment but my calculation was first month payment only. It took unnecessary negotiation/prying for them to magically get closer to that monthly price, but still off $20-30/mo. 2. It was not disclosed until after the credit check and agreed upon numbers that it was a demo vehicle (4500 miles) used by the GM that nobody seemed to be aware of until the sale. Very convenient. It was not shown on the listing as a demo vehicle and showed "5 mi" on said listing. It's a lease so I don't care that much but feel like I should have been given an even better offer because it's technically used, moreso because the better number they gave was BEFORE "realizing" it was a GM loaner. 3. Spent 2 hours waiting for the vehicle to be cleaned/ready despite being told to show up whenever the next day. My intent was to avoid all of the unnecessary waiting at the dealership. 4. Post sale nobody (i.e. sales rep) wants to electronically answer a relatively simple question about a possible missing accessory. With this in mind I've sent a complaint to the attorney general with screenshots of the original car listing as "new."

Very good overall experience. Staff was courteous and helpful. Good selection of vehicles to look at.

Excellent buyer/customer service. They did their best to help the buyer’s goals. Just bought second car in less than two months.

They were able to give me a good deal plus they were so polite. Didn’t wait that long too

Very nice group of people who did everything they could to give a good deal

Huge shout-out to the General Manager at Kia Safford Brown Manassas for providing wonderful service! He navigated through some difficulties and ultimately made sure I left 100% happy with my customer satisfaction. I'm incredibly impressed and will definitely be recommending this dealership to all my friends!

They only gave me one key fob when I bought the car and promised to have another one made fore me after I took delivery. That never happened. I had to go to another dealership for the fob. $556 later problem solved, no thanks to Safford Brown Kia.

Very responsive and attentive to detail on what I need. Waiting room is also very welcome with coffee machine, snacks and water so i can focus on work while waiting.