Safford Brown Kia Manassas

Service staff are quick, knowledgeable, professional and friendly to deal with. Customer waiting area is large, clean, open and comfortable!

Duval was an outstanding sales person who I would recommend. He went out of his way to ensure I was cared for throughout the process.

Pedro was awesome incredibly helpful! They helped me through the whole process even when I had a bunch of hiccups at no fault to them.

The customer service and professionalism of a sales person “Angel” was very Very helpful and guided me through the whole process. And showed me all the options in terms of vehicles that were available at the dealership.

Terri the service associate is outstanding. She is not only efficient and professional but wants to make sure the customer is kept updated on the status of their vehicle.

Leo was phenomenal in helping me purchase a new car. I had done my research and knew generally the type of vehicle I wanted, but Leo spent the time going through all of the specs and features of the car to ensure it was exactly what I wanted. He made the entire process enjoyable.

I love my new 2022 Kia Carnival! Service was great! We are very happy! Thank you! We will be sure to refer friends and family!

It was a great experience and our sales person was very knowledgeable. He really listened to what my needs were

It pains me to write this review. I purchased my 2019 Kia Stinger GT1 from Browns. We were going to buy our 2020 Kia Telluride from Browns as well, but at the time, there were inventory shortages, which led us to purchase from elsewhere. However, this time the buying experience was terrible. I wanted to buy a 2022 Kia Telluride SX with towing, Nightfall, and Prestige packages. I emailed the last salesperson I worked with, John Sasso, on 7/6, I never got a reply. I reached out to the Internet Sales team through the website, and they said they would pass my request along, I never heard back. I went to Kia’s website and requested a callback from Brown’s, I never heard back. The communication has wholly fallen off to where I can’t even buy the car for which I was looking. I called the dealership and left a message for someone in sales to contact me to discuss availability and pricing once they become available. After 2+ weeks of no responses, we headed to a Jeep dealership and bought the Grand Cherokee L Summit Reserve. Browns didn’t want the sale or my money. Dealer Rater forced me to edit this review even though it pertains to ALL CURRENT SALES STAFF who did not return messages.

Hari was very friendly and knew all about the Kia Soul which I was looking for. He didn't beat around the bush and I quickly decided to buy it. Thank you for a very pleasant car buying experience.