Safford Brown Nissan Sterling

Bought our car several months ago and brought it in for a recall and oil change. Was texted two cell phone numbers to call to check on the status. Neither phone worked. Called the main number and checked on the car. Was told that the car would require two back tires due to wear. Was told that I would receive a phone call with the tire price. That call never came. Was told my car was ready. They had also noted on the inspection that the engine air filter was in Urgent need of repair but this was never mentioned or repaired. The tire price was emailed and even when I asked the price, was just told that they had emailed the information. So now will need to go to another service facility to get the repairs done despite the car being with them all day. Unless there is a recall with Nissan, will not be returning. Pretty disappointed with Safford Brown. Nice place to buy a car - super bad place to maintain the car.

Horrible and rude is the best way to describe this place . Lol ….. no one should buy from here

Visited Safford Brown Nissan Sterling and was serviced by Peter Cifizzari. Peter's attention was very professional. At all times he focused on my needs and what my family required. That is why we now have a Nissan Ariya on lease.

I think Stafford Brown takes down all the bad reviews . Their salesman and sales manager sent me an invoice for an auto- I went through financing with their credit folks (my credit is over 800k) only to be told ‘um our home office said we priced this car too low so we need another 3k. I have all the texts, the bill, and back and forth with financing. The car is still on the site - 2020 Lexus UV 250. Btw ask for the car fax - it’s got a record . This is where the ‘used car dealer’ rep comes from. It’s a shame because their owner started from scratch and was one of the reasons I chose this dealership. Matt G

Purchased a Nissan Armada through Safford Brown Nissan Sterling. I found the exact model in the color and options that I wanted at a reasonable price. From the test drive, through trade in negotiations on my Nissan Titan, to the finance process, everything went smooth and everyone I dealt with was knowledgeable and professional. After the purchase the staff always made themselves available to assist me as needed. I would definitely do business with this dealership in the future and will recommend them to family and friends.

Because I don't trust the dealers, I generally do the work myself. My daughter's vehicle, the dreaded 2013 Altima had to go to this dealer for a CVT transmissions replacement. Of course they charged me $5500 for the job, I was getting ripped but the car was needed, upon delivery I noted after a few weeks that they used a broken dip stick locking mechanism for the transmission. There was a recall for the headlights also, received call that they were ready to do the work. Got the work done, I asked the service manager if the work has been inspected, he assured me it was. I did not check. Two days later I was checking the air on the front tire and noted they assembled the front components incorrectly. These two incidents proved My hunch that this dealer caànnot be trusted. They lie and cheat. Please stay away from this dealer.

I appreciate that everyone is always so knowledgeable and ensure everything is working well on my car. I also love the complimentary car wash.

I found the sales experience to be excellent. Both my sales person and sales manager were engaging, helpful and honest in their approach. The sales process itself was very quick and with the professionalism of the business manager, both painless and enjoyable. I was very happy with the entire process!

Have bought 4 cars from this dealership. Customer service is great and dealing with the service department is a pleasure. That’s what keeps me going back.

We are returning customers with my husbands for 7 years! It's absolute pleasure and so easy and quick to buy a car! The sales rep, Faris went above and beyond to please our wishes. He found the SUV we wanted, he has all the knowledge to explain what and hiw it is working, took all his time to answer all our questions! Absolutely perfect experience! We bought from him 2 cars in one week! Great dielership!