Reviews
Excellent customer service would highly recommend to
Excellent customer service would highly recommend to family and friends for both sales and service.
Excellent customer service would highly recommend to
Excellent customer service would highly recommend to family and friends for both sales and service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly.
Friendly. Efficient. But didn't clean roof of car Did explain well service needed Appreciated service
Friendly.
Friendly. Efficient. But didn't clean roof of car Did explain well service needed Appreciated service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Nissan Sterling!
Have been using Safford Brown Nissan (formerly Brown’s
Have been using Safford Brown Nissan (formerly Brown’s Sterling Nissan) and now it has recently been converted to Safford Brown Mazda for close to ten years. Dealer personnel and service techs all know their business.
Have been using Safford Brown Nissan (formerly Brown’s
Have been using Safford Brown Nissan (formerly Brown’s Sterling Nissan) and now it has recently been converted to Safford Brown Mazda for close to ten years. Dealer personnel and service techs all know their business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Nissan Sterling.
On time courteous and professional and friendly Efficient
On time courteous and professional and friendly Efficient work completed with no hassles and car was washed and vacuumed for me.
On time courteous and professional and friendly Efficient
On time courteous and professional and friendly Efficient work completed with no hassles and car was washed and vacuumed for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
After being a customer of the Dulles service dealership
After being a customer of the Dulles service dealership for 17years I showed up one day to find it had become a Mazda dealership. I wasn't informed when I made the appointment nor given a heads up when I had been there two weeks previous.
After being a customer of the Dulles service dealership
After being a customer of the Dulles service dealership for 17years I showed up one day to find it had become a Mazda dealership. I wasn't informed when I made the appointment nor given a heads up when I had been there two weeks previous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Sales person fine, it's the finance office.
Sales person fine, it's the finance office. Rude and high sales pressure. Once found out he wouldn't be providing the financing... turned into a bad person.
Sales person fine, it's the finance office.
Sales person fine, it's the finance office. Rude and high sales pressure. Once found out he wouldn't be providing the financing... turned into a bad person.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Great service as usual, delivering outstanding customer
Great service as usual, delivering outstanding customer support, and quick turn around every time I visit this location. Thank you and keep up the good work!
Great service as usual, delivering outstanding customer
Great service as usual, delivering outstanding customer support, and quick turn around every time I visit this location. Thank you and keep up the good work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Nissan Sterling. We appreciate your business and hope to see you again soon!
Nice and friendly.
Nice and friendly. Sorry. But these are the most important and I am happy to be there.
Nice and friendly.
Nice and friendly. Sorry. But these are the most important and I am happy to be there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Nissan Sterling.
In my Nissan Rogue the passenger airbag was on check.
In my Nissan Rogue the passenger airbag was on check. Joanna offered two options: 1. Diagnostics to find out the reason for the passenger airbag light on check, cost $200, plus $1,000 for replacement of the airbag. 2. Replacement of the airbag without any diagnostics, for $1,000. The second option was unprofessional: how could she know the real reason for the airbag in check? I have requested the diagnostics. The result was - the occupant sensor failure in the passenger seat cushion. NO REPLACEMENT OF THE AIRBAG WAS NEEDED.
In my Nissan Rogue the passenger airbag was on check.
In my Nissan Rogue the passenger airbag was on check. Joanna offered two options: 1. Diagnostics to find out the reason for the passenger airbag light on check, cost $200, plus $1,000 for replacement of the airbag. 2. Replacement of the airbag without any diagnostics, for $1,000. The second option was unprofessional: how could she know the real reason for the airbag in check? I have requested the diagnostics. The result was - the occupant sensor failure in the passenger seat cushion. NO REPLACEMENT OF THE AIRBAG WAS NEEDED.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Alexa, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Thanks for the offer to discuss my experience at Safford Brown Nissan Sterling. I have missed the opportunity in my review to mention the EXCELLENT result of discussing the situation with the General Manager, Mr. Jesse Hill. He was very sympathetic to my concerns and gave me the best advice to start with the diagnostics. I truly appreciate his support. Thank you, Mr. Hill!
Easy.
Easy. Very good. Polite. Precise. Very...very...very...very...very...very...very... POSITIVE. AWESOME INCREDIBLE ENJOYABLE LIKED IT VERY MUCH. ENOUGH.
Easy.
Easy. Very good. Polite. Precise. Very...very...very...very...very...very...very... POSITIVE. AWESOME INCREDIBLE ENJOYABLE LIKED IT VERY MUCH. ENOUGH.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Brown Nissan Sterling. We appreciate your business and hope to see you again soon!