Reviews
Browns Nissan Car Service Sterling VA
Great Customer Service as always. The service department staff is professional communicates costs upfront and makes sure the timeframe they set for completion is met.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amy, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Quality Service
Dave was helpful and great at Dulles Nissan! The staff was welcoming and very helpful as well. My car looked clean from the wash too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Beanafsha. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Great service
Terry W is one of your strongest resource - a true delight to work with. We have worked with Terry for years, one of your best assets.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we are truly grateful for this awesome review! We are thrilled that Terry was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Brown's Dulles Nissan
Brown's is by far the best dealership I have ever had an experience with. In my life I have had 24 cars and 6 motorcycles and no dealer anywhere has exceeded my expectations as Brown's Dulles has. From sales through the business office to service, all are impeccable. This is the 2nd vehicle I have bought from Brown's and both buying experiences as well as service (whether it is an oil change or recall), they have again, exceeded every expectation. My latest vehicle is a 2016 Maxima and as a previous owner of 3 Audi's (2010, 2012, and 2014), BMW (2009), Lexus (2001), and Lincoln (2008) (as luxury brands go), I would put the Maxima against anything they those brands have to offer for a fraction of the cost. The dealership experience just makes it that much better. If you are looking for a new or used car, Brown's Dulles is the place to go. I am certain that my 25th and 26th cars will also come from Brown's Dulles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for providing us with feedback regarding your recent visit, John! Our team works hard to keep our customers coming back to Brown's Dulles Nissan and it's great to hear of your continued business. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Friendly staff
Friendly staff. Easy to work with. Left feeling confident and happy with my purchase. Will definitely recommend to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this fantastic review, Daniel. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Great Service
The Service was great, they were friendly and had my Nissan Rogue finished early. I would highly recommend this service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, we appreciate you for letting others know about your experience at Brown's Dulles Nissan. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Great customer service
Terry was very professional and he made sure that my vehicle was serviced promptl when I went in for an oil change. I told him that I had to leave by a specific time, and my car was ready exactly when I asked it to be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jessica and thanks for your kind words! We appreciate Terry as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Still excellent service experience
Service was free. Completed timely. Service agent was friendly and positive. I still service all three of my Nissans here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Perry, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Great service great customer service
I bought 13 Nissan from this dealership therefore I will be back and send customers always have pleasant experience with sales department service department and the general manager
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tauqir, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brown's Dulles Nissan. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Great service
Your team is friendly and accommodating. I brought in my car for an oil change and tire rotation. People were nice and when I picked up the car, it was washed and vacuumed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenneth, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Brown's Dulles Nissan, we value our customers and we look forward to seeing you on your next visit. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100