Reviews
Great Service
I always have a good experience at Brown's Honda. I normally have Eric who is very customer oriented and a pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to submit this awesome feedback, Dale. Hearing that you had a good experience with us is always encouraging and reassures us of our commitment to our customers. I will be sure to share your feedback with Eric. We look forward to working with you again in the future. Regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service
The professionalism of the staff. Very little wait time and the way the service person explained the problem with my vehicle in a way that I understood.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Carla. We are happy to hear that our staff was able to provide you a professional service. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great service
I liked the salesman, Nick Coleman.He wasn't pushy, just determined to get us the van we wanted at a fair price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Claude, we would like to extend our gratitude to you for taking the time to give us your feedback. Our customers mean a lot to us and it is great to read that Nick accommodated your needs and provided you with a non-pushy service. If there is anything more that we can do please come back and see us again. Take care! Best regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Great Service
Great service, told me what I needed to get done and it was done. Customer service is always good. Plenty of coffee complimentary in the waiting room. Courtesy ride if needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback, Deborah. Our primary focus is to provide each and every guest with exceptional customer service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further automotive needs. Regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Excellent, fast, friendly service
Personable staff, very friendly and gave good direction and explained everything thoroughly, making me feel at ease since I'm not too familiar with car related issues. Very comfy waiting room, but didn't have to wait long because service was super fast. Also worth mentioning is the free coffee while you wait.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the time it took for you to give us this feedback, Sylwia. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Brown's Honda City, we value our customers and we look forward to seeing you on your next visit. Regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Something has changed here. :(
After 10 years as a Brown's Honda customer, my experiences have taken a 180 degree turn. After investing $1600 and making three trips to the service center to fix the air conditioner in my Odyssey, it is still not working properly. I have left several messages and none have been returned. I am saddened and disappointed.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Julie, thank you so much for your repeat business over the years. I am sorry to hear about your most recent experience with the dealership and would appreciate the opportunity to speak with you more about your visit. We value you as a customer and we would love to provide you the customer service you deserve. Please contact me at your earliest convenience so we can work towards a satisfactory solution. I look forward to speaking with you. Sincerely, Tim Eubank - General Manager - tim.eubank@brownscar.com
awesome service!!!
I've been using your service center for my Honda's and Acura's..and the service men are awesome that take my call..and when I am there..they come out and give me an update. then they walk me to pay and explain everthing. and thank me!!plus they have coffee..and a tv on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely appreciate your feedback, Christine. Each employee is a valued member of the Brown's Honda City team and we all strive to provide excellent service. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Very good sales person,attentive but not pushy
This was my second purchase from Brown's.My first car was bought a little over 2yrs.ago.and it'went very well.When I saw the improvements Honda had made to the 2015 Fit.I went back to Brown's with no hesitation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback, Harold. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Always A Great Experience
I am always treated so well at Browns. I enjoy going there because I get quick service, done professionally, and I feel they care about me as a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review, Harvey. Our highest priority is satisfying our guests and we are delighted to know that we were able to provide you the treatment you deserve. Please feel free to reach out to us if there is anything else that we can do to help you with regards to your vehicle. Regards, Tim Eubank - General Manager - tim.eubank@brownscar.com
Outstanding Service Representation
My service representative, Jennifer Yadvish, provided me with outstanding care and piece of mind. She gave me regular and detailed updates to the status of my repairs and sought out cost reduction wherever possible. Jennifer exhibits those qualities of a service represetative that are lost to many. It's very apparent she puts in a lot of pride, care and ownership in her service jobs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eric, thank you so much for taking the time to submit this awesome feedback. Jennifer is an asset to Brown's Honda City and hearing that you received outstanding customer service from her is always encouraging and reassures us of our commitment to our guests. We look forward to working with you again in the future. Regards, Tim Eubank - General Manager - tim.eubank@brownscar.com