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Ken Ganley Kia Alliance

(596 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–5:30pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–8:00pm 8:00am–5:30pm
Saturday 10:00am–4:00pm 9:00am–12:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (330) 532-7098 (330) 532-7098
Used (330) 532-7103 (330) 532-7103
Service (330) 532-7099 (330) 532-7099

Reviews

(596 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Kia Alliance from DealerRater.

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Hands down recommend them to everyone.

Hands down recommend them to everyone. Some great wonderful people who will help you out! They are most willing to work with you! Just a wonderful group

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was treated with respect and friendliness during this

I was treated with respect and friendliness during this maintenance appointment. The gentleman I spoke with to schedule the appointment was very informative and kind. Nothing but good things to say.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Mislead by salesman didn’t get trade in amount they said

Mislead by salesman didn’t get trade in amount they said on the phone and dirtiest new car I ever took delivery of would not recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

My husband brought our car for oil change.

My husband brought our car for oil change. They got him in early then washed the car. Prompt and courteous service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Ken Ganley Kia is awesome.

Ken Ganley Kia is awesome. My salesman, Caleb, educated me on leasing a 2025 Seltos. No salesman has done this in the last 15+ years that I have been buying and trading my cars. Thank you Ken Ganley team for your hard work. Thank you thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Please let us know if there is anything else we can do for you; we are more than happy to help!

All very friendly and knowledgeable!

All very friendly and knowledgeable! The salesman Xander was amazing. Easy process and highly recommend!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank so much for great review!!! We appreciate you! Please visit us again! Have a wonderful day!!

The sales team are great with out being pushy and the

The sales team are great with out being pushy and the service department is great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Always fast friendly service with a smile.

Always fast friendly service with a smile. I purchased my vehicle 2 years ago and have never been pressured to accept any service I wasn't expecting. Will be going back for my future needs.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

JJ is awesome!

JJ is awesome! Didn't apply any pressure and is very knowledgeable! Kept me in the loop from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great experience.

Great experience. Helpful. Josh took the time to make sure I was familiar with all the features on my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! So happy to hear you had a great experience with us! Hope you love your new car! Take care!!