Reviews
Great Service
Quick, on-time, efficient, good communication from the team. Really enjoy getting my car serviced there. They are very nice and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alyssa, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Trey Rodgers - GM - trey.rodgers@brownscar.com
Mazda pre-owned keeps its word!
I was particularly impressed by the service I got after I bought my pre-owned car. Your dealership was straightforward in letting me know that the windshield was cracked but I wasn't able to arrange to have it fixed at the dealership's expense until 4 months after I bought the car. When I called, both Debbie and Sia responded immediately and arranged for the repair. Excellent! They were great.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
Fantastic service
Chris was amazing. He was friendly, courteous and professional and kept me informed of my service and when my car would be finished. Brown’s is lucky to have this young man!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Dealership
Top Notch Top Notch work!! Great Staff!! the customer service is excellent. Very intelligent and hard working. they know their stuff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review! It is great to know that our team was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service, friendly staff
I arrive on time for my appointment and was seen almost right away Chris Lopez, one of your Service Consultants, who explained everything to me and let me know who they would be getting in touch with me when my car was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com
Very good buying experience
Cars were made available quickly. Ron Pattison was very helpful throughout the process and the financing for one car was a good experience. Also, great to receive permanent license plates at purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service From Brown's Fairfax Mazda
I enjoy working with Olivia! She always keeps me updated during my service appointments and can always walk me through any questions I might have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com
great place service
The service provided was quick and I received quality work. Great service was provided by customer representative too. The car was ready as said.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
This was a fast and efficient routine maintenance visit. Same day no appointment oil change and tire rotation. Frienldy and knowledgeable staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Darryl! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
Service performed as requested and at a reasonable price. Staff very professional and very through. Location has good Covid-19 protocols.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Trey Rodgers - GM - trey.rodgers@brownscar.com