Reviews
Browns great
You all are extremely friendly and helpful. Was just there for oul change, crystal fusion treatment and a car wash, they brought out a gross cabin filter and they quoted me 52 dollars, and when we went to check out it was 28, they found me some discounts, yay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit here at Brown's Manassas Subaru. We look forward to seeing you back again in the future. Take care! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Consistent Great Service
Easy check in and professional demeanor service staff. Easy check in for getting loaner. Staff provided review of service once completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us here at Brown's Manassas Subaru was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Right to the point
Very willing to work with me on car price. Very hopeful and accommodating staff. Salesman was great. Definitely would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your review, Thomas! Happy customers are our goal and our mission at Brown's Manassas Subaru, and it's exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Problem Solved
Not only did they fix the problem under warranty (malfunctioning AC), they also changed the wiper blades and washed and vacuumed the car at no cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Thanks for choosing Brown's Manassas Subaru! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great service, great customer care
Your staff is competent and friendly, and the work was done on time and as expected. I also appreciate the convenience and good functionality of your web site. Good job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else. Thanks for choosing Brown's Manassas Subaru for your automotive needs!Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Best Car Buying Experience Ever
Our sales rep, Bee, was very friendly, very up front and pleasant to deal with. We got a very good price, there was no bait and switch or gotcha moments. Just good, honest and friendly people helping us to get the car we wanted for the best price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to Brown's Manassas Subaru. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great and quick service
I've been going to Brown's Subaru for a long time and always have an outstanding experience. The professionalism and friendliness of the staff is superb!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the terrific feedback, Jamie. Please don't hesitate to contact us if we can assist you with any future auto needs. Thanks for choosing Brown's Manassas Subaru! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Recall Repair
The entire visit was excellent. The appoint making was very easy and the followup great when i called up again with questions. The work was completed very quickly (as usual) Keeep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the glowing review, Richard. We are delighted to hear about your 5-star experience with the Brown's Manassas Subaru team. Please don't hesitate to contact us if we can assist you with any future auto needs. See you next time! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great service.
I have been coming to Browns Subaru for the past 6 years. It is the customer service that keeps me coming back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review and continued loyalty to our dealership. It's great to hear our team could provide you with a positive experience each and every visit. Thanks for choosing Brown's Manassas Subaru and we hope to see you again soon. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Brown's Subaru is fantastic
Everyone was very friendly and polite. The entire staff was very helpful with all of my questions and concerns. I will buy my next car here too!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for your review. We're happy to hear about your 5-star experience with Brown's Manassas Subaru. We look forward to working with you again. Take care! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com