Reviews
Excellent service
The staff at Brown's is friendly, the service is quick, and the waiting area is quite comfortable. Best of all, the coupon they sent me saved me money.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Grace, thank you so much for taking the time to leave this wonderful review. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
The Globe
The people, ever time I come to the dealership I am treated like family. That alone not only gives me warm and fuzzy feelings but more importantly it makes me feel that I can trust them. Trust carries a lot of weight with me because my automotive knowledge is very limited and I have to be able to trust those who take care of my vehicle with my life. At Brown Manassas subaru I feel that I can trust them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you so much for your terrific review about our dealership. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Outstanding Service
Relaxing and well run service department. Very friendly and helpful. Comfortable and very clean lounge. Coffee available and I always bring a dozen donuts.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Kenneth. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Scheduled Maintenance Visit
I was early, but it was NO PROBLEM...I was greeted in a very friendly and professional manner. The wait was very reasonable, and checkout a breeze.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you so much for the excellent review. Having our customers vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Best deal in NoVa without haggling!
Babu was very professional and informative! A totally pleasurable experience! We had an "out the door" number in mind and Babu mad it happen!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to submit this amazing feedback. It's a pleasure to hear that Babu has been very professional and informative during your experience. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great place to buy a new car!
The salesman who helped us throughout the process - Chris - was very knowledgeable and patient with us. We never felt rushed or pressured. We consider him a friend as a result.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Peter, we appreciate you giving us this review and 5-star rating! We're thrilled to read that Chris has been patient and provided you with a thorough service experience. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Consistently Great Service
It's always the same reps with the same great service. They are friendly and helpful. Service is timely. Waiting room is comfortable. It's a great experience every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, we're completely committed to providing top quality service and we're ecstatic to hear that your experiences have always reflected this dedication. We appreciate the time it took for you to give us this feedback. We value our customers and we look forward to seeing you on your next visit. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Excellent
Everything. They went out of their way to work with us. Could not be more accommodating will certainly return there for our future car needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eloise, thank you so much for taking the time to leave this wonderful review. It is our goal to provide every one of our customers with the kind of customer service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Very knowledgeable and thorough
The staff took great pains to make certain we understood everything in the process of buying our car, and explaining things that we would not have thought about until later. Especially loved the immediate metal tag service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rose, thank you for taking the time to share your feedback. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! If there is anything more that we can do please come back and see us again. Take care! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
What A Nice Dealership Experience!
The people we dealt with were professional and not pushy, they knew the answers to our questions, and they were helpful above and beyond the call (Dave in particular); the value that they offered me for my trade-in was fair, and they had documentation to support the offer; in addition, they had a good supply of independent documentation substantiating the value and quality of the product line.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrew, we appreciate you giving us this feedback and 5-star rating. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We will share your comments with Dave and the rest of our team and if there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com