Reviews
Excellent Service
Personalized treatment by friendly and helpful personnel who know me by name and offer me the best deals at my convenience. I will not go to any other Subaru dealer with my cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, thank you so much for the great review of your experience at our dealership. We greatly appreciate your loyalty to Brown's Manassas Subaru and are glad to have you as part of our family. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
a good experience
All were very helpful and considerate. The actual purchase of the car moved along rather quickly. And I found exactly the car I wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cynthia, thank you for reviewing your time spent here at our dealership. our expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great service yet again!
Quick check in - Friendly service representative - I was also able to get some homework done thanks to the Wifi
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, thank you for taking the time to leave us this terrific feedback! Our customers mean a lot to us and it is great to read your experience went so well during your service visit. If you need anything else in the future, please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great and efficient service
The staff was friendly and efficient. My car was ready when promised. Easy to use online reservation system made it easy to schedule the service appointment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we appreciate you giving us this review and 5-star rating. It's a pleasure to hear that our team has been friendly and efficient during your experience. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Excellent Service
The service reps are always friendly, the work is completed as discussed in a reasonable amount of time. I have no hesitation with bringing my vehicles to Browns for any needed services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sean, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing us for your vehicle's service needs. We look forward to serving you again in the future! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Great Dealer
New 2017 Outback 3.6. I asked to have the paperwork ready as I had a time constraint and everything was ready when I got there. In and out in no time. Love the puppies!!!! Great group of people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gary, thank you for this feedback and congratulations on your 2017 Outback 3.6r Limited! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Quality of Service
They are always professional and when you ask for a certain service if they don't think it is required they tell you rather than just doing it and charging you. I very much like the honesty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, thank you for taking the time to leave us this terrific feedback! We always have our customer's best interest in terms of what they need and do not need for their car. We appreciate your business and hope to see you again at your next service visit! Best regards, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com
Service visit-routine
Pleasant staff, timely service. Was able to use a coupon and appreciated the free state inspection. Nice lounge area, convenient location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, we appreciate you giving us this review and 5-star rating. We plan to continue giving pleasant customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best regards, Jim Robertson General Manager Brown's Manassas Kia Phone: 703-331-8080 jim.robertson@brownscar.com
Great experience
My salesman Babu was excellent. Knowledgeable. Not pushy. Very fair and responsive. Overall my dealings with the sales people and finance people were very pleasant. It was a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James, thank you so much for taking the time to leave this wonderful review. It's a pleasure to read that Babu provided you with an excellent, knowledgeable and non-pushy service experience. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com
Go see Russell!
Russell Delph! This was the most pleasant experience I have ever had buying a vehicle. Initially planned to go through my credit union buying service and test drove cars at 3 other dealership before talking to Russell on the phone. Based on what he offered me on the phone, traveled from Annandale to Manassas the next day and he gave me exactly what he promised on the phone. We will never go anywhere else again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patrick, thank you so much for taking the time to leave this wonderful review. Russell is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have him on our team. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manasasssubaru.com