GMC of Billings

This is a follow up to a comment I posed a few weeks ago. I was hoping to be able to write something more positive, unfortunately, I can't. It appears the dealership sent two sets of paperwork to GM finance with two different VIN numbers. Now GM finance thinks I bought two vehicles. I paid off the vehicle when I got the first billing statement. Unfortunately, the first bill was for the vehicle with the wrong VIN number. Now I am getting phone calls, emails, and mailings from GM finance about late payments on the second vehicle that I never owned. I'd been working with GM Finance to resolve the issues for the past 6 weeks because all the paperwork I have from the dealership from the time of sale has the correct VIN. However, the paperwork I just received from GM along with the pay-off confirmation letter for the vehicle with the incorrect VIN shows electronic paperwork submitted from the dealership with the incorrect VIN. It has now been reported to the credit bureau that I have two vehicles and it is impacting my ability to get financing for a new house purchase. If this business stands by it's reputation, I am expecting to get this resolved ASAP, my credit to be corrected, and some form of compensation for the headaches this has caused me. I'll be happy to post a more positive review if the above actions are taken.

When I initially purchased my vehicle, I was very happy with the delivery. That’s where my satisfaction ended. I had to make 2 trips to the dealer to have a tonneau cover installed. The first appointment was cancelled because the sales person never sent the paperwork to the part department to order the cover. I called when the cover was ordered to ensure the correct cover was ordered. It took the parts person 10 minutes to find the covers and finally assured me the correct cover was ordered. When I came in the second time to have the cover installed, I found they ordered and installed the wrong cover after we waited nearly 2 hours to complete a 30 minute job. I told them to remove the cover and refund the cost, which they said would take 5-7 days. Two weeks later, still no refund check. In addition, the title paperwork still hasn’t been sent to the county registry for me to register my vehicle and the temp registration expires in 2 days. I called a couple time to talk to the finance person to get both issues resolved. I left a message and never got a call back. The last time I called, I insisted to the receptionist that I talk to someone in charge. I was able to talk to the finance person who sounded sincere and promised to look into the issue as it was urgent. Once again, they never called back. I’m now considering making a trip (100 miles from where I live) to get some action. Very disappointing after sale support. If this dealership want to turn this situation around, I’m hoping to get a callback and them offer some equitable compensation for my wasted travel, time, and frustration.

very easy to work with. service crew did a great job with the repairs. service writer very helpful. overall a pleasure to work with.

They did an awesome job fixing a recall. Very professional and clean. Joe the service writer was very helpful and provided excellent customer service.

Lemons!!!! Do not buy anything from here, it will not make it home! Sales manager Matt Luce has no customer service training and should be fired for his remarks to me.

Rimrock GMC service crew is awesome, they are fair hardworking and honest. Thank you Rimrock GMC

I bought a 2021 Escalade ESV. I paid full price plus a couple of extras I didn’t want. It was delivered the beginning of July by them to me in Polson. Tim who drove it pointed out a small dent in it that he said was made by a rock hitting the fender. He assured me that RimRock would reimburse me to have it fixed. I have tried and tried to get them. The will not answer my calls. I called Cadillac and they said they could not make them fix it. So I will have to pay. They just stiffed me. I would not trust them

I went to four other GMC dealerships and every one said they couldnt get me a Denali because of the chip shortage. I now have my Denali. Thanks Rimrock GMC!

I have purchased several cars over the years from Rimrock GMC Cadillac. I have always dealt with excellent people on both the sales and service side.

Very professional. The building was clean and well kept. The process was quick and easy. I would definately return to do business with Rimrock GMC.