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Alexandria Toyota

(640 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 6:00am–7:00pm
Tuesday 9:00am–8:00pm 6:00am–7:00pm
Wednesday 9:00am–8:00pm 6:00am–7:00pm
Thursday 9:00am–8:00pm 6:00am–7:00pm
Friday 9:00am–8:00pm 6:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (855) 349-8123 (855) 349-8123
Used (877) 896-8549 (877) 896-8549
Service (855) 534-0234 (855) 534-0234

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Alexandria Toyota from DealerRater.

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I liked the way Mr. Watt was so inclined to keep running...

I liked the way Mr. Watt was so inclined to keep running back and fourth for sets of keys for various models that my wife and I wanted to examine. He must have made five trips. In addition, he knows his inventory and had answers for every one of our questions about the Prius, which was instrumental in our decision to buy it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Eric was friendly, informative, and responsive to all...

Eric was friendly, informative, and responsive to all questions (email, in person, phone, etc), and he took initiative throughout the buying experience. He helped me get a great deal, and he made the entire process very easy. It was a real pleasure working with him from start to finish. I would highly recommend asking for Eric Watt when you go to Alexandria Toyota. He will treat you respectfully, whether you are a car expert or you are just looking to learn about your options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I wish to commend the people of Alexandria Toyota Scion,...

I wish to commend the people of Alexandria Toyota Scion, particularly Mr. Oliver Aguilar and Ms. Cindy Weygandt for their professional and courteous handling of our business. They were very helpful in shaping our decision to buy the 2011 Toyota Camry which we now proudly own now. As for the car, ride and handling is very smooth not to mention its great look!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jaime was ready to answer any questions we had and to...

Jaime was ready to answer any questions we had and to make our purchase experience as pleasant as possible. We arrive with the intention of merely getting more information about the car, we had not expected to actually make the purchase today. He was able to answer enough questions to make us comfortable with going ahead with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

From the moment I approached this dealer, I was greeted...

From the moment I approached this dealer, I was greeted with politeness and respect. Jaime Cardona patiently answered all my questions and explained the features of the Camry, especially on the test drive of both the V4 and V6. After the drive, he patiently went over the various financing options available. All in all, a pleasant experience with each person in the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

John McMillan was an excellent sales rep. I knew which...

John McMillan was an excellent sales rep. I knew which model I wanted before I walked into the dealership, and John did an excellent job finding the car that met my needs. I was not pressured into making any decisions and we easily negotiated a deal on my trade-in car. Kristi was also very good in working out the finances and providing a payment plan that matched what I wanted to put down on the car while including additional features. I used Alexandria Toyota for service and maintenance on a previous Toyota I owned and was never disappointed. The sales experience was very satisfying and I recommend this dealership to anyone that is looking to purchase a Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I needed to trade in my fairly new vehicle in order to...

I needed to trade in my fairly new vehicle in order to reduce my monthly expenses. I explained my needs and John McMillan came up with the perfect solution. Fast and easy, I'm a very happy customer! I am a repeat customer, and will continue to be with the quality of service I have gotten so far - both sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

John McMillan was very helpful and continues to be as I...

John McMillan was very helpful and continues to be as I have questions. I am very happy with the RAV4. I only have one problem and that is that i am running the miles up faster than I projected. I also have found that the service branch is also very effective and has answered any questions when I have had them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Patrick was very helpful when I came in to buy a new car....

Patrick was very helpful when I came in to buy a new car. It was my first time looking for a car on my own and I really had no idea what I wanted. Other than a price range, I wasn't sure what to look for but I couldn't have left happier. Since I have to travel back and forth to school so often, he suggested getting a hybrid to save on gas, which I had never considered before. I would definitely recommend going to Alexandria Toyota and talking to Patrick, especially if it's your first time buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We went into Alexandria Toyota without knowing anything...

We went into Alexandria Toyota without knowing anything about the dealership or their employees, but only that they had the 2011 Scion xB that we wanted. Jaime is without a doubt the best, most helpful salesman that we have ever had the honor of dealing with. He made our purchase go as smoothly and as quickly as we could have wished. We couldn't be more pleased with our Scion, or the dealership that it came from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.