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Elk Grove Acura

(289 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 10:00am–7:00pm Closed
2013 state dealer award
View 1 awards
2013 state dealer award
New (877) 790-2923 (877) 790-2923
Used (877) 787-0789 (877) 787-0789
Service (877) 796-0022 (877) 796-0022

Reviews

(289 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Elk Grove Acura from DealerRater.

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First time car buyer and Jason was incredibly helpful and...

First time car buyer and Jason was incredibly helpful and kind! He answered all my questions and was very patient with me. I appreciated his help very much. He sat with me and explained all the buttons in the car and helped me set up my bluetooth. Even after I purchased the car, he followed up with me to make sure I didn't have any other questions. Love my new car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I drove from Marin county to Elk Grove on a Saturday just...

I drove from Marin county to Elk Grove on a Saturday just for fun and to check out a specific car I wanted. Great hassle free service! Ask for Vince Hoang; he was very courteous, knowledgeable and attentive to all my needs. Love my Touring Subaru Outback

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Steve Thoresen was great to work with at Elk Grove Acura!...

Steve Thoresen was great to work with at Elk Grove Acura! He made our car buying experience great from start to finish. Very professional, polite and no pressure! We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I had been searching for a 2017 Acura MDX and had found a...

I had been searching for a 2017 Acura MDX and had found a few that I was considering. However, when I went to Acura Elk Grove to see one of the cars I was interested in I was impressed by my experience at the dealership. I had called and emailed Stephen Thoresen prior to coming to the dealership. He was incredibly helpful with the whole car buying process. I had been at another dealership and wasn’t impressed with the car I was viewing or the service. Stephen sent me pictures of the car at his dealership and answered all my questions. When we finally made it to the Elk Grove dealership and decided to buy the car, the next steps were seamless and timely. I would highly recommend this dealership and this salesperson! Jeena Williamson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

What a thoroughly wonderful review, Jeena! We can't thank you enough for detailing your experience with us, and for sharing the helpful notes to encourage others to give our business a shot too! We take great pride in the knowledgeable and attentive service we offer, and we hope that you know that it doesn't end with your purchase! Hoping that your MDX serves you wonderfully, and that we'll have the opportunity to earn your praise again in the future! Thank you so very much, Emily Lasher Van Orden evanorden@lasherauto.com

David Melo gave us a very pleasant experience while...

David Melo gave us a very pleasant experience while buying a car at Elk Grove Acura. What he told us he could do for us, he did. Thanks David, we love our car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

One of the greatest stereotypes we hurdle in the car business is the lack of follow through or honesty in our promises, and we take a great deal of pride in our efforts to do so! Thank you so much for taking note of our desire to provide attentive and genuine customer service and for giving us the opportunity to earn your business! We hope that you enjoy your new car thoroughly, and that we'll see you again! Best wishes to you and yours, Emily Lasher Van Orden evanorden@lasherauto.com

Went to elk Grove Acura looking for a used vehicle was...

Went to elk Grove Acura looking for a used vehicle was graded and assisted by Randie Coquioco. He was terrific no pressure listened and helped me get exactly what I wanted. Would definitely recommend the dealership and Randie Coquioco if you are looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear that you had such a fruitful experience with us! We work hard to ensure that our customers are given genuine, knowledgeable, and attentive service! We hope that your new car has been serving you well and that you'll not hesitate to reach out for anything further you might need in the future! Wishing you the best, Thank you!! Warmly, Emily Lasher Van Orden evanorden@lasherauto.com

No games, no pressure straight forward sales. My wife...

No games, no pressure straight forward sales. My wife and I saw a listing in Car Gurus for a CPO Acura RDX. Called to confirm they had it. Met with Randie Coquioco the Friday before Memorial Weekend. We test drove the car and told Randie we were interested but needed to run our numbers. He was very polite not pushy simply said ok. We came back the next day to look the car over again. When we returned we negotiated with Randie and agreed on a very fair price. We told him we needed to go have lunch and would return. Again Randie was polite and agreed. This was great because my wife and I were able to discuss alone and confirm our decision When we returned from lunch we met with Randie to complete our transaction. I told him my wife really wanted the back cargo floor mat. Randie through it in for us. We then met with Jared the finance person. He was very friendly and professional. We were given the special financing Acura was offering with no hidden costs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We get a great sense of pride when our customers take note of our genuine efforts to provide excellent customer service with no strings attached...so THANK YOU for sharing your experience with us! We are so happy to hear that your car buying venture was a comfortable and confident one, and we hope that you know that our service does not end there! Please don't hesitate to let us know of anything more you might need, and in the meantime, Happy Driving! Thank you so very much for your business! Best wishes, Emily Lasher Van Orden evanorden@lasherauto.com

Elk Grove Acura is the BEST!

I came into Elk Grove Acura with many problems and headaches with my prior vehicle. Jason M. and the sales staff got me in a new vehicle, and took care of my old car for me, headache and hassle free.The process was easy, and very organized. I would highly recommend their services to anyone who has an Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I visited several other dealerships in Sacramento and Elk...

I visited several other dealerships in Sacramento and Elk Grove Acura is the best ! A professional and friendly staff that provides an efficient and easy process This is our second car purchase from them and we’ll be back for a third!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We bought a brand new Acura from here. Added extended...

We bought a brand new Acura from here. Added extended warranty and GAp insurance. Went back 4 days later to cancel and they said they will cancel and credit the money back to our loan amount. We have been back to Acura 2-3 times to address this issue. We have been told it'll get take care of but it has not. It's now been 7-8 months.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.