Reviews
Awesome service staff!
Awesome service staff! Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service I trust them with my car and they are always honest with me. I appreciate the service I have received the times I have gone in. Greg in parts is also extremely helpful when ordering parts and is very friendly as well as the greeter when pulling into the service drive. Will,Jeff,Greg is what customer service should look like! Thank you guys
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gerald, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff, Will, and Greg met your expectations. Thank you for choosing Elk Grove Acura. We look forward to having you as a valued customer for many years to come!
Great customer service, easy to make an appointment and
Great customer service, easy to make an appointment and love the complimentary wash and vacuum, 5 stars ⭐️.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
My service advisor Will Robinson is very courteous,
My service advisor Will Robinson is very courteous, helpful, and knowledgeable. He answered all my questions, and addressed all my concerns. And explained the options for my repair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear Will provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
The service department at Elk Grove Acura is excellent.
The service department at Elk Grove Acura is excellent. For the past 12 years they have serviced my MDX 2012 and I have received top notch service every time. David is knowledgeable and addresses all my concerns, big or small. My Acura continues to run well because of the fabulous service I have received from the service department. Great job!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David met your expectations. Thank you again for choosing Elk Grove Acura. We look forward to having you as one of our valued customers for many more years to come!
Very knowledgeable and thorough when explaining the
Very knowledgeable and thorough when explaining the service process. Chad was very personable and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad Chad was able to help, and we hope to see you again!
Chad has very nice personality, respectful and excellent
Chad has very nice personality, respectful and excellent customer service. On time service and remind what need to get done for next visit
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Huy, for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad Chad was able to help, and we hope to see you again!
Always good service an nice people would not go to any
Always good service an nice people would not go to any other dealer , fair price for good work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Elk Grove Acura. Chad and our team appreciate your business and hope to see you again soon!
Will Robinson was very helpful, efficient and
Will Robinson was very helpful, efficient and professional. I did have an unpleasant experience when I first called and was put on hold and then transferred to someone's voicemail when I was stuck in a parking lot with a flat tire. But when I called back, I reached Will and he was a huge help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Will, and for taking the time to leave us this wonderful feedback!
Chad was very helpful.
Chad was very helpful. I was satisfied with the service and assistance from the visit. Thank you.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Chad was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Acura!
David is in constant communication with us as we get our
David is in constant communication with us as we get our car serviced. From dropping off to picking up, great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. David and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Acura.