Elk Grove Acura

Doing some preliminary car shopping as my current lease is about to expire, I spoke to Dan Morris. In talking with Dan over a couple month period, I decided to go ahead and lease the new MDX. After settling over the phone regarding the price, payment and all the details, I asked him to please email me all the details so that I had it in writing. Yep, good old Dan decided to make it a longer lease without telling me. When I brought it to his attention, he said Oh since I wasn't clear I will honor what I had told you for the 36 month lease. (mind you the longer lease is a new Acura program so I'm not sure how he could have known months ago!) Today, after confirming with him again all of the details and the length of the lease, he lets us drive 45 minutes to his dealership, run my credit and after signing a few pages....Oh by the way, we can only do a 39 month lease. Really?! This may not sound like a big deal but remember you will have to pay license fees for year 3 but only have the car 3 mos. (among other fees) When the sales manager said no, Dan slithered out the back door without a word. Needless to say, I will never do business with this dealership as they are not honest and their word (even in writing) is worthless.

I went in to Elk Grove Acura to shop around for a car and ended up buying one. The sales employee (Thang) was so helpful and accommodating. I didn't feel pressured into buying a car, like I felt at other dealerships I've went to. He was very knowledgeable. The Service manager as well usually they tend to upsale as much as they can but not this one. He recommended what he thought was important for the car that I purchased and didn't pressure me into buying anything extra. The whole staff did a great job in making sure that I was taken care of and satisfied!

I had a great experience on purchasing a car from Elk Grove Acura. Robbie, my new favorite salesperson, was very helpful and knowledgeable about questions I asked him about. Also Rochelle, the financial advisor, was awesome. Got everything signed in a timely manner and everyone was friendly. I plan to buy another car from Elk Grove Acura in the near future.

I would like to thank Art Rodriguez for all of his assistance and excellent customer service! He truly made the car buying experience a great one. I was on the market for either purchasing or leasing a Acura RDX. Art took the time to show me what my options are that met my needs and my budget. I finally decided on a Certified used 2013 Acura RDX and I couldn't be happier! The quality of service provided by Art was extraordinary. If you are in the market for an Acura I would recommend asking for Art at Elk Grove Acura! He helped me with the purchase of my 2013 Acura RDX and I couldn't be happier!

Daniel Morris, gives out great advice on my car. He gives out great information of what I need to know about my car. I recommend any buyer going to him if you're looking for a specific car. He tell you everything you need to know.

I had been looking at many different brands of autos for several weeks and just not finding what I was looking for. I decided to check out the Acura TLX. I'm really glad I did. Tyler was very helpful with my selection and made the process very simple.

One of the best dealership experiences I have ever had was with Elk Grove Acura. They went out of their way to help me out with a problem I had with the warranty I purchased on my pre-owned vehicle I purchased. The issue was entirely the responsibility of the warranty company and I have moved out of the area, so there was very little incentive for them to help me. When I could not get the help I needed from the warranty company, Elk Grove Acura made me feel like a valued customer by resolving my problem at their own expense even though they were under no obligation to do so.

Thanks to the low-key approach of Dan Morris on my first visit to the dealership, I came back here--and sought him out again. I had explained initially that I was still researching vehicles before deciding on a make and model. He seemed to recognize and accept this stage in the process--especially since I was looking at moving to an SUV for the first time and was still exploring the market's offerings. I appreciated his support and advice, and the subsequent support of the dealership, and am now enjoying my final choice: a 2016 RDX Advance!

I purchased my vehicle through another delaer, however that dealer moved farther out of my location and about a year ago I took my car to Lasher Acura in Elk Grove. They performed some normal mainenace work and did a repair that cost me over $1000. From the time I entered their dealership They're service advisor Robert Martel treated my husband and I like they were doing us a favor by fixing our vehicle at their dealership. Regardless, we had the work completed. Now well over a year later the same probelm exists in my vehicle and I am told the warranty has expired and they want to charge me $195 for a diagnositc to figure out what is wrong. This price is over $95 more than what Niello Acura charges. I also explained the need for the maintenace service and they are $22 over what Niello Acura charges for the service. I asked Robert if they would be willing to come down on the price and he told me I would have to leave a voice mail message with his manager and the manager would have to get back to me on Monday, because he was gone for the rest of the week, on Thursday. I feel that based on my prior loyalty to their Dealership that they would have no problem meeting the same price as Niello, however that wasn't the case, instead all I got was an indignant attitude from Mr. Martell when I explined my situation and the fact that they were way over what the other dealership was charging. what happened to Customer service and doing the right thing. Well it doesn't happen here at Lasher Acura. Be aware and check round for prices before getting your car repaired here!!

I had a good experience at Elk Grove Acura. I enjoyed the fact I didn't have to talk to 3 separate people to buy the car, which is typically the case. Tyler handle everything except the financing paperwork.