Reviews
Really, disappointed with the customer service and
Really, disappointed with the customer service and dealership. First there were clear dents and scratches on the right side which were not visible on the photos, and not disclosed to me. Secondly the salesman added $2,000 for ceramic coating on top of advertised price and said it cannot be removed and is mandatory. Upon my protest, he said he will check with his manager, and came back stating the car is sold. It's a big joke and lie how the dealership sales people entice customers to come in and change their statement and pricing, like Bait and Switch. Never coming to this dealership and will make sure my reviews are posted.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We’re sorry to hear about your experience. This isn’t the impression we want to leave. Your feedback is being shared with management to address internally.
Great service , very professional, friendly and
Great service , very professional, friendly and communicative. Clearly cares about the customer and providing the highest level of service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review! We're glad we could provide you with a great experience!
They are all good.
They are all good. They explain to me about that how long it will take to repair the recall. They take care about on time. . I can move to on my schedule
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback! We're glad the team kept you informed and on schedule while handling the recall.
Great Timely, professional, on time and was thorough with
Great Timely, professional, on time and was thorough with my feedback and reporting back. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Seth! We appreciate the kind words and are glad everything was timely and professional.
Excellent service, outstanding personnel, bottom line ….
Excellent service, outstanding personnel, bottom line …. They get the job done! Highland Park Acura is Highly recommended
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate the recommendation and are glad the team delivered excellent service.
I have never been more surprised by how awful of service
I have never been more surprised by how awful of service that Omar provided my family when trying to get a new car. He was completely dishonest and unprofessional throughout the entire process and kept on trying to add surcharges that were unnecessary. Wouldn't recommend this place to anyone!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and regret that your interaction didn’t reflect the level of honesty and professionalism we expect from our team. Your feedback has been shared internally so we can address it appropriately. We appreciate you bringing this to our attention.
Antim and Jim are great!
Antim and Jim are great! So far all my appointments have been pleasant experiences. Only comment would be on cleanliness of my interior. Upon return
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!
Good service and timely calls.
Good service and timely calls. All was great. Jim did a great job explaining what needed to be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're glad everything went smoothly and that Jim kept you well-informed throughout the process. We appreciate your kind words and look forward to helping you again!
Dealerships are all as ys expensive, but Tommy is a kind
Dealerships are all as ys expensive, but Tommy is a kind and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settled in , you realize how special they are.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the heartfelt review! We're glad Tommy and the team made you feel like family—that’s what we’re all about. We know dealerships can feel pricey, but we’re committed to earning your trust with honest, caring service. We hope to serve you again soon!
I have been coming to this dealer for service for over 20
I have been coming to this dealer for service for over 20 years. They do a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the loyalty, Colin! We're honored you've trusted us with your service for over 20 years. Here's to many more years of great care!