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Stevenson-Hendrick Honda Jacksonville

(1,108 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 4 awards
2019 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (855) 528-1817 (855) 528-1817
Used (855) 346-9422 (855) 346-9422
Service (877) 360-3498 (877) 360-3498

Reviews

(1,108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevenson-Hendrick Honda Jacksonville from DealerRater.

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Speedy, efficient and friendly service

A few months ago I bought my first Honda and today I took it to Honda for my first maintenance visit. From the moment I pulled up to the service center I was impressed by the prompt and friendly service. The gentleman that waited on me, explained the process discussed options, my maintenance plan, etc. and quickly I was on my way! I came back for pickup at the scheduled time and my car was ready and waiting. I had even scheduled a detailing of my car and it looked great! Thanks, Honda for a great first experience with your service center!👍🏻😃

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

A very easy experience!

Ron was very helpful in helping us decide on our future car! It was a very easy process, and we enjoyed the time we had in finding a car. It was a great decision to stop by and buy our new Honda Civic!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful customer service

Our salesmen, DJ and Rob, were both friendly and helpful during the selection and purchase of our new CRV. We drove nearly three hours twice for the superb, personalized customer service. The extended warranty and the easy trade in process sealed our decision to return and complete our purchase at Lejeune Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very satisfied

The staff were friendly and explained things very well when I brought the car in to be serviced. TJ was great keeping me informed about the repair and the duration of the repairs. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Satisfied customer

Service Dept Always take care of my car. Always satisfied with the customer service. Your shuttle driver is a sweet guy and look forward to our conversations when he drives me home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Efficient

LeJeune Honda service center allows me to make appts at my convenience, as I live out of town. This is the third new Honda I have bought from them. Even though I have moved I still come back to buy vehicles and have them serviced here. Rebecca has helped me the last two times I have been in for repairs or maintenance, and she is very kind, patient, and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service

The service department worked diligently and finished my service request in a timely manner. Ron the VIP Manager was flexible and understanding with my concerns with the purchase of a new Honda Civic Coupe and he assisted me and informed me throughout the buying process. I felt confident and comfortable to do business with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Thorough, efficient, friendly

Patrick was straight forward and friendly. He made my first new car purchase a pleasant one. I was nervous but having someone who knows what they are doing helps. Patrick made sure he explained all my new car features to me before I left the lot - the process was so much easier than I expected!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Engine mounts

I was assisted by TJ LEDBETTER, he doesnt seem to be on your list of employees here on the survey but he was a great help in getting my civic serviced.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

Everyone I came in contact with was great. Quick, easy, courteous, helpful. Shuttle service and Mr. Bill was great. I would highly recommend Lejeune Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.